Alexi E. Roy
Brandon,FL
Summary
Business-minded professional with exemplary skills in customer service, time management and service coordination. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Seeking to bring strong skillset to properly adjust claims with integrity, excellence, and bring overall profit.
Overview
9
9
years of professional experience
Work History
Collections Specialist III
J.P Morgan Chase
03.2021 - Current
- Process inbound/outbound communication regarding newly charged off accounts
- Used probing techniques to determine debtors' reasons for delinquency.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Always maintained a professional demeanor with customers, coworkers, and management.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Collections Specialist II
J.P Morgan Chase
08.2021 - 03.2022
- Process incoming payments, research and updated customer information for accuracy
- Negotiate workouts and repayment plans
- Make outbound and receive inbound calls and consistently follow Chase’s recovery call model and techniques
- Negotiated to collect balance in full.
Collections Specialist
I| J.P Morgan Chase
03.2021 - 08.2021
- Persistently reached out to customers with past due accounts to recover lost revenue
- Complied with fair debt practices and regulatory guidelines
- Reached solutions with customers through payment plans and negotiation
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Assistant General Manager
Krispy Kreme Doughnuts
10.2014 - 03.2021
- Maintained a daily record of all transactions and generated reports for the store manager
- Oversaw staff of 10-12 employees, created schedules, gave direction, handled discipline issue, and mentored staff
- Directed sales strategies, goal settings and incentives
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Education
Diploma -
Herbert H Lehman high School
Bronx, Ny2012
Skills
- Excellent verbal and written communication and customer service skills with the ability to resolve conflicts and deliver difficult messages
- Builds rapport quickly with caller while collecting information and conveying expectations
- Excellent organization skills/time management and attention to detail
- Ability to deliver a caring, knowledgeable, confident and easy claims service
- Proficient in computer window-based programs with exceptional system and internet navigational skills
- Documents and resolves and/or escalates customer complaints to appropriate parties
- Ability to handle stress, work independently, multi task and prioritize in a high volume call center environment
- Ability to adapt to a continuously changing environment
- Effective team player
- Problem solving and critical thinking skills
- Ability to embrace new challenges
Timeline
Collections Specialist II
J.P Morgan Chase
08.2021 - 03.2022
Collections Specialist III
J.P Morgan Chase
03.2021 - Current
Collections Specialist
I| J.P Morgan Chase
03.2021 - 08.2021
Assistant General Manager
Krispy Kreme Doughnuts
10.2014 - 03.2021
Diploma -
Herbert H Lehman high School