Alexi Imbat

• Served as the first point of contact for will-call customers, greeting clients and assisting with product pickups in a professional manner.
• Answered incoming phone calls, provided customer updates, and directed inquiries to the appropriate staff.
• Filed paperwork and maintained order records to support warehouse operations.
• Picked, packed, and organized products to ensure accurate order fulfillment and timely shipping.
• Communicated product shortages with management through Microsoft Teams and used Excel spreadsheets to track and organize inventory.

Banfield Pet Hospital (6 Months)

Dogtopia Dog Boarding (3 Months)

• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided support to company employees and customers alike by copying, filing documents, faxing medical documents to other hospitals, and fulfilling prescriptions for the patients.
• Answered phone promptly, directed incoming calls to correct offices, and corresponded to clients through email.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash/credit card transactions keeping accurate payment record.

• Planned and executed targeted lesson plans pertaining to voice or piano based around music theory, technique, and performance etiquette.
• Communicated with parents and management to maintain regular dialogue about student progress and any concerns.
• Managed my own daily schedule, as well as yearly recital schedule relative to each student's learning pace.
• Coordinated annual recital individually providing sound, tables, decor, personalized programs, refreshments, opening/ closing speech, and student introductions.
• Created supportive and inclusive learning environments by providing specific material and tools to foster positive growth in every student regardless of age, background, or disability.

Started working my Junior Year of High School gravitating towards customer service work.

• Job duties included being the face of the restaurant, opening doors for guests, responsible for “flow” of the establishment, running orders to tables/vehicles, seating guests, bussing tables, training, and stocking items.
• Job duties included greeting energetically, memorizing product recipes & repeat customer orders, opening and closing procedures independently, counting till, cleaning, stocking, training, and locking down the facility.