ALEXI INCONNUE
Plymouth,MN
Summary
Customer Service Professional experienced in team management and technical troubleshooting. Delivered impactful contributions through preventative maintenance and logistics optimization. Committed to enhancing customer experiences while embracing adaptability and continuous learning.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Temporary Worker
Aerotek
Plymouth
08.2026 - Current
- Executed diverse tasks aligned with specific job requirements to meet client needs.
- Adapted swiftly to new responsibilities, acquiring necessary skills for each assignment.
- Supported clients by successfully completing short-term assignments at staffing agency.
Assistant Service Center Manager
Valvoline
09.2023 - 04.2026
- Performed preventative maintenance, oil changes, and tire rotations to ensure vehicle reliability and customer satisfaction
- Managed customer service relations and sold engine air filters and cabin air filters, enhancing customer knowledge and product availability
- Customer service relations and sales of engine air filters and cabin air filters
- Advanced to being a senior technician
- Performed various administrative tasks, including filing and data entry.
- Aided management in daily operations by handling multiple assigned tasks.
Target Tech Member
Target
04.2022 - 05.2023
- Assisted guests with inquiries about mobile phones, accessories, computers, TVs, and media entertainment sales
- Supported team operations by collaborating with multiple departments throughout the day.
- Utilized problem-solving skills and creativity to assist guests with purchases and technical issues
- Managed department freight and logistics, including revising planogram layouts, conducting RFID inventory scanning, changing price tags, and supporting minor projects
- Resigned from retail position to explore different career paths beyond customer service.
Special Services Associate
Home Depot
Monticello, USA
07.2018 - 09.2019
- Provided customers with positive credit card assistance to enhance their experience at Credit Services Center
- Assisted customers with refunds and exchanges to ensure optimal checkout satisfaction
- Explored diverse career opportunities outside of retail
Computer Technician and Store Manager
Olsen Computer Repair
Monticello, USA
02.2014 - 06.2018
- Supervised store operations and managed computer repairs for four and a half years
- Delivered high-quality service and performed maintenance on computers and devices
- Concluded employment due to business closure with the shutdown of Olsen Computer Repair in the summer of 2018
Education
Office Administration -
Hubert H Humphrey Job Corps Center
St. Paul, MN 09.2012 - 01.2014
High School Diploma -
Monticello High School
Monticello, MN 08.2007 - 09.2011
Skills
- Vehicle maintenance
- Preventive Maintenance
- Safety and compliance
- Engine diagnostics
- Technical assistance
- Computer troubleshooting
- Problem solving
- Attention to detail
- Client relationship management
- Sales expertise
- Administrative duties
- Team leadership
- Adaptability to change
- Conflict resolution
- Vehicle maintenance
- Effective communication
- Problem-solving
- Preventative maintenance
Accomplishments
- Enhanced Customer Service, Improved customer satisfaction score by 15% in 3 months through service excellence.
- Boosted Filter Sales, Increased sales of air filters by 30% in 6 months as assistant manager.
- Optimized Sorting Accuracy, Reduced warehouse sorting errors by 25% through attention to detail.
- Led Technical Team, Trained and led a team of 5 technicians, increasing efficiency by 20%.
Personal Information
Gender: She/Her
Timeline
Temporary Worker
Aerotek
08.2026 - Current
Assistant Service Center Manager
Valvoline
09.2023 - 04.2026
Target Tech Member
Target
04.2022 - 05.2023
Special Services Associate
Home Depot
07.2018 - 09.2019
Computer Technician and Store Manager
Olsen Computer Repair
02.2014 - 06.2018
Office Administration -
Hubert H Humphrey Job Corps Center
09.2012 - 01.2014
High School Diploma -
Monticello High School
08.2007 - 09.2011