Alexi Johnson
Huffman,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership at AAA Washington and The Wash Tub. Proven ability to enhance service delivery through effective multitasking and communication. Skilled in computer software and cash register operations, I successfully revamped training processes to elevate customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
AAA Washington
Bellevue, WA
10.2020 - 04.2024
- My role as a dispatcher was within Member Services, which handled Emergency Roadside Service requests.
- I worked with service providers and the fleet to ensure the timely delivery of service, and that proper equipment was sent out to our members.
- I was also responsible for keeping members informed throughout their service requests.
- This is done via phone call and text, including getting missing information for online or app requests that we received.
- My job involved multitasking by using multiple programs to provide this quality service to our members.
- I worked with my dispatch teammates to communicate any problems we come across, so we can work together to get issues resolved quickly.
Cashier Supervisor
The Wash Tub, Vizza Inc
San Antonio, TX
10.2017 - 06.2021
- I was a cashier supervisor at The Wash Tub.
- I completed six months of training for this position, which involved weekly meetings at corporate with the area directors, president, vice president of the company, and HR.
- My team of colleagues and I rewrote the cashier training manual, which hadn't been revised in over 10 years, to include updated company policy.
- We created the checklist used for store inspections; this checklist consisted of one hundred items.
- This would be used in random store inspections at different locations to ensure the store was run according to company standards, in order to create a spectacular customer service experience.
- My position also included training new cashiers, and reporting to area directors weekly with updates or concerns.
CXM supervisor
The Wash Tub, Vizza Wash inc
San Antonio, Texas
04.2019 - 05.2021
- Training and development for new-hire cashiers.
- Teaching and upholding the company's core values with cashiers.
- Random store inspections are conducted to ensure that the stores are kept up to company standards, and guest transactions are done correctly.
- Making sure the managers were kept safe at the allotted cash amount they were supposed to be.
Education
High School -
Spring High School
Skills
- Customer service
- Accounting
- Computer software
- Telephone skills
- Multitasking
- Cash register
Certification
CXM supervisor, 04/01/19, Present, Training and development for new hire cashiers., Teaching and upholding the company's core values., Conducting random store inspections to ensure standards., Ensuring the manager's safe was kept at the allotted cash amount.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dispatcher
AAA Washington
10.2020 - 04.2024
CXM supervisor
The Wash Tub, Vizza Wash inc
04.2019 - 05.2021
Cashier Supervisor
The Wash Tub, Vizza Inc
10.2017 - 06.2021
High School -
Spring High School
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