Alexi Miller
Clinton Township,MI
Summary
Accomplished Manager with a proven track record at McDonald's, enhancing team performance and customer satisfaction through strategic planning and operations management. Expert in health code compliance and customer service, I excel in coaching and mentoring, significantly improving team agility. Skilled in multitasking, I ensure high-quality, efficient service, embodying leadership and supervision excellence.
Overview
5
5
years of professional experience
Work History
Manager
Chipotle
12.2023 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and constumers.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Mcdonalds
10.2021 - 12.2023
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
Mcdonalds
02.2020 - 09.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Manager
Tacobell
06.2019 - 10.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Manager
Mcdonalds
06.2019 - 10.2020
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Romeo High School
62300 Jewell Rd, Washington, MI, 4809406.2018
Skills
- Strategic Planning
- Operations Management
- Business Administration
- Multitasking and Time Management
- Health Code Compliance
- Customer Service
- Training Tools and Resources
- Coaching and Mentoring
- Team leadership and supervision
Timeline
Manager
Chipotle
12.2023 - Current
Manager
Mcdonalds
10.2021 - 12.2023
Manager
Mcdonalds
02.2020 - 09.2021
Manager
Tacobell
06.2019 - 10.2020
Manager
Mcdonalds
06.2019 - 10.2020
High School Diploma -
Romeo High School