Alexi Morales

• Monitored team's performance and gave feedback when necessary.
• Assisted with training and development of team members.
• Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
• Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
• Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Handled customer complaints and inquiries.
• Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.

• Operated Class A commercial vehicle with tanker endorsement to haul bulk liquids and materials across long-haul/OTR routes nationwide

• Ensured safe loading, unloading, and securement of tanker contents following DOT and Hazmat guidelines (if applicable)

• Conducted thorough pre-trip, en-route, and post-trip inspections to ensure vehicle and equipment safety

• Maintained accurate ELD logs, driver logs, mileage, and delivery records in compliance with federal regulations

• Adhered to strict Hours of Service (HOS) rules and maintained a clean safety and driving record

• Communicated with dispatch and customers to provide real-time updates and ensure timely delivery

• Safely navigated through various terrains and weather conditions, often with minimal supervision

• Managed emergency protocols in case of spills, breakdowns, or route changes

• Represented the company professionally at customer sites and loading terminals