Summary
Overview
Work History
Education
Timeline
Generic

Alexi Morales

Oil Field Cement Service Supervisor
El Paso,TX

Summary

Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development, and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.

Overview

8
8
years of professional experience

Work History

Oil Field Cement Service Supervisor

Nextier Completions
01.2018 - 06.2025
  • Monitored team's performance and gave feedback when necessary.
  • Assisted with training and development of team members.
  • Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
  • Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Handled customer complaints and inquiries.
  • Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.

Truck Driver

Celadon Trucking Services
05.2017 - 01.2018

• Operated Class A commercial vehicle with tanker endorsement to haul bulk liquids and materials across long-haul/OTR routes nationwide

• Ensured safe loading, unloading, and securement of tanker contents following DOT and Hazmat guidelines (if applicable)

• Conducted thorough pre-trip, en-route, and post-trip inspections to ensure vehicle and equipment safety

• Maintained accurate ELD logs, driver logs, mileage, and delivery records in compliance with federal regulations

• Adhered to strict Hours of Service (HOS) rules and maintained a clean safety and driving record

• Communicated with dispatch and customers to provide real-time updates and ensure timely delivery

• Safely navigated through various terrains and weather conditions, often with minimal supervision

• Managed emergency protocols in case of spills, breakdowns, or route changes

• Represented the company professionally at customer sites and loading terminals

Education

Associate Of Arts -

Laredo Community College
Laredo, TX
05.2017

Timeline

Oil Field Cement Service Supervisor

Nextier Completions
01.2018 - 06.2025

Truck Driver

Celadon Trucking Services
05.2017 - 01.2018

Associate Of Arts -

Laredo Community College
Alexi MoralesOil Field Cement Service Supervisor