Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development, and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
• Operated Class A commercial vehicle with tanker endorsement to haul bulk liquids and materials across long-haul/OTR routes nationwide
• Ensured safe loading, unloading, and securement of tanker contents following DOT and Hazmat guidelines (if applicable)
• Conducted thorough pre-trip, en-route, and post-trip inspections to ensure vehicle and equipment safety
• Maintained accurate ELD logs, driver logs, mileage, and delivery records in compliance with federal regulations
• Adhered to strict Hours of Service (HOS) rules and maintained a clean safety and driving record
• Communicated with dispatch and customers to provide real-time updates and ensure timely delivery
• Safely navigated through various terrains and weather conditions, often with minimal supervision
• Managed emergency protocols in case of spills, breakdowns, or route changes
• Represented the company professionally at customer sites and loading terminals