Alexi Naawananuruk
Leesburg,VA
Summary
Customer-savvy Server, Bartender and Manager accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
14
14
years of professional experience
Work History
Server Manager And Bartender of Food Service
Pegasus Restaurant Group (Red Bar Sushi)
Middleburg, VA
06.2019 - 07.2022
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Helped general management develop prices based on inventory costs and portion sizes.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server Manager and General Manager of Food Service
Ichiban Japanese Steak House & Sushi Bar
Allentown, PA
01.2013 - 06.2019
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders and coordinated customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Secretary
Linda Schappell Spech Pathologist And Associates
Whitehall , PA
01.2009 - 01.2013
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded expenses and maintained accounting records.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Education
BBA - Operations Management
Kasetsart University
Bangkok Thailand08.2008
High School Diploma -
St. Mary's School
Nakhonratsima Thailand08.2003
Skills
- Professional Service Standards
- Supply and Inventory Maintenance
- Age Identification and Compliance
- Responsible Serving
- Elegant Food Plating
- Teamwork and Professionalism
- Classic Cocktails
- Liquor, Beer and Wine Knowledge
- Outstanding Customer Service
- Handling Difficult Customers
- Suggestive Selling
- Maximizing Profitability
- Guest Relations Management
- Waiting Tables
Timeline
Server Manager And Bartender of Food Service
Pegasus Restaurant Group (Red Bar Sushi)
06.2019 - 07.2022
Server Manager and General Manager of Food Service
Ichiban Japanese Steak House & Sushi Bar
01.2013 - 06.2019
Secretary
Linda Schappell Spech Pathologist And Associates
01.2009 - 01.2013
BBA - Operations Management
Kasetsart University
High School Diploma -
St. Mary's School
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