Alexi Ortiz
Falling Waters
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Retail Sales Consultant
AT&T
01.2024 - 10.2024
- Offer and explain the benefits of AT&T products and services to customers
- Sell AT&T products and services
- Troubleshoot and solve customer concerns
- Maintain up to date knowledge on all new products and services sold by AT&T
- Ask open-ended questions to get to know the customer and provide a solution to their needs.
- Managed efficient cash register operations and opening and closing procedure.
- Provided excellent AT&T customer experience to recommend the correct AT&T product and services.
- Sold DirectTV and AT&T Internet Air to customers
- Reached out to sales leads to improve in store traffic.
- Recommend and show the value of AT&T Business to businesses looking for wireless service.
- Recommend and show the value of FirstNet to first responders and first responder agencies.
Sales Representative
Metro By T-Mobile
01.2022 - 01.2024
- Offer and explain the benefits of Metro by T-Mobile products and services to customers
- Sell Metro by T-Mobile products and services
- Troubleshoot and solve customer concerns
- Maintain up to date knowledge on all new products and services sold by Metro T-Mobile
- Ask open-ended questions to get to know the customer and provide a solution to their needs.
- Managed efficient cash register operations and opening and closing procedure.
Mobile Expert
T-Mobile
09.2019 - 06.2020
- Offer and explain the benefits of T-Mobile products and services to customers
- Sell T-Mobile products and services
- Troubleshoot and solve customer concerns
- Maintain up to date knowledge on all new products and services sold by T-Mobile
- Ask open-ended questions to get to know the customer and provide a solution to their needs.
- Managed efficient cash register operations and opening and closing procedure.
Education
Bachelor of Arts - Criminal Justice
Shepherd University
Shepherdstown, WV05-2024
GED -
Osbourn High School
Manassas, Virginia12.2012
Skills
- Fluency in Spanish
- Excellent communication and interpersonal skills
- Ability to remain calm and composed in high-stress situations
- Attention to detail and a commitment to accuracy
- Analytical and problem-solving skills
- Ability to work independently and as part of a team
- Good organizational and time management skills
- Strong negotiation skills and ability to close deals
- Handling customer complaints
- Building rapport
- Customer engagement
- Customer satisfaction
- Purchase recommendations
- Upselling strategies
- Welcoming customers
- Verbal communication
- Sales orientation
- Product recommendations
- Negotiation
- Closing techniques
- Goal oriented
- Sales techniques
Accomplishments
- Member of the Sociology/Criminal Justice Club
- Dean's list Shepherd University for 01/21, 08/21, 01/22, 08/22, and 01/23.
Languages
Spanish
Timeline
Retail Sales Consultant
AT&T
01.2024 - 10.2024
Sales Representative
Metro By T-Mobile
01.2022 - 01.2024
Mobile Expert
T-Mobile
09.2019 - 06.2020
Bachelor of Arts - Criminal Justice
Shepherd University
GED -
Osbourn High School