Alexi Poggione
South Lake Tahoe,CA
Summary
Proven professional with a robust background in housekeeping and customer service, notably at Homeaglow. Excelled in maintaining high-quality standards and client satisfaction, leveraging strong organizational skills and a hospitality background. Achieved increased repeat business through exceptional service and efficient time management. Skilled in cleaning techniques and fostering team collaboration. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Housekeeper
Homeaglow
06.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Desk Receptionist
Bay Area Skydivjng
06.2022 - 08.2023
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
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- Developed a thorough understanding of company policies to provide informed assistance to clients as necessary.
- Enhanced customer satisfaction by efficiently managing the front desk operations and providing exceptional service.
House Cleaner
IHeartMyHome LLC
05.2020 - 01.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Education
South Tahoe Highschool
South Lake Tahoe, CASkills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Cleaning techniques
- Hospitality background
- Chemical Handling
- Quality Assurance
- Time Management
- Multitasking and Prioritizing
- Professional and Courteous
- Work Planning and Organization
Timeline
Housekeeper
Homeaglow
06.2024 - Current
Desk Receptionist
Bay Area Skydivjng
06.2022 - 08.2023
House Cleaner
IHeartMyHome LLC
05.2020 - 01.2022
South Tahoe Highschool