Alexia Allaway
Covington,GA
Summary
Business Architecture Analyst at Accenture with strong front-end development skills and a history of delivering high-quality web applications. Proficient in React.js and agile methodologies, consistently exceeds project expectations. Demonstrates exceptional problem-solving abilities and fosters collaboration to enhance user experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Architecture Analyst
Accenture
Atlanta, GA
07.2023 - Current
- Engineered scalable and maintainable web applications for leading communications and automotive companies.
- Implemented responsive front-end components utilizing React.js, prioritizing user experience and performance.
- Engaged in agile development processes with product owners and designers to translate requirements into solutions.
- Contributed to sprint planning and daily stand-ups, aligning development activities with timelines.
- Performed thorough code reviews and developed unit tests to ensure high code quality.
- Documented processes to facilitate ongoing maintenance of software projects.
- Explored new frontend technologies and best practices to advance project results.
Technical Support Specialist
Stratix
Peachtree Corners, GA
09.2018 - 06.2019
- Managed 50-60 inbound calls daily in a timely manner
- Followed troubleshooting steps for various issues for the following software, SAP Afaria, MDM AirWatch, MDM SOTI, ServiceNow
- Build sustainable relationships and engagement with external partners/customers like Hallmark, Enterprise, and Food lion by exceeding expectations
- Exceeded personal/team quantitative daily and quarterly call targets above 90%, quality score above 80%, call time handling avg 9 mins
- Perform weekly trend analysis on based company, origin, case type and urgency to identify customer call frequency, issues and response time
Education
Master - Information Systems
Florida Institute of Technology
Melbourne, FL01.2021
Bachelor - Computer Science
Kennesaw State University
Kennesaw, GA01.2018
Skills
- Debugging and problem solving
- Front-end development
- JavaScript and Python programming
- Nodejs and Express frameworks
- React and Redux libraries
- RESTful API integration
- PostgreSQL and Sequelize management
- Bootstrap and CSS styling
- HTML5 development
- SAP Afaria and MDM solutions
- Unix and Linux administration
- AWS cloud services
- SAP ERP systems expertise
- Spring Boot framework
- MongoDB database management
- Microsoft Office 365 suite proficiency
- Slack collaboration platform
- MDM SOTI solutions expertise
- ServiceNow platform knowledge
- Code review practices
- Unit testing methodologies
- Agile methodologies
- Responsive web design techniques
- Data analysis skills
Certification
- AWS Cloud Practitioner
- Full Stack Web DeveDevelopment
Timeline
Business Architecture Analyst
Accenture
07.2023 - Current
Technical Support Specialist
Stratix
09.2018 - 06.2019
Master - Information Systems
Florida Institute of Technology
Bachelor - Computer Science
Kennesaw State University
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