Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alexia Amenda

Tampa,FL

Summary

Well-qualified Dispatcher10 with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Hardworking Lead Dispatcher offering 11+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch. Skilled Dispatcher focused on keeping delivery and customer service operations on track. Thoroughly monitors traffic patterns and adjusts driver routes for efficiency. Well-liked by drivers and administration. Dedicated Dispatcher knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise. Reliable Dispatcher with 11 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers. Dependable Dispatcher accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types. Attentive Dispatcher dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Transportation Coordinator position. Offering excellent communication and good judgment. Experienced Dispatcher with over 11 years of experience in Transportation. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Dispatcher eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Transportation and training in Dispatch. Motivated to learn, grow and excel in Transportation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Transportation position. Ready to help team achieve company goals. Dedicated Dispatcher professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Dispatcher

STEPPS TOWING
Tampa, United States
08.2015 - Current
  • Directed dispatching, routing and tracking of 50+ fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 100+ daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Evaluated and adjusted over 20+ routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Sent out Transportation drivers to assist 50 + hourly callers based on locations, needs and worker availability.
  • Trained 10 + new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100 %.
  • Increased area coverage by [Number]% through effective scheduling and detailed location monitoring.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation and assigned personnel.
  • Assessed regulatory and operational risks for escalation to management.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Responded to over 75 + daily caller requests with information about assistance and timeframes.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Monitored flow of paperwork and directed information to appropriate departments.

General Manager

Coral Island Ventures
Tampa, FL
10.2011 - 08.2015
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Directed successful operational turnaround, eliminating over $10,000.00 in debt within timely.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Office Manager

Windsor Academy
Tampa, FL
08.2006 - 03.2011
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

Transportation Coordinator

USF Dugan
Tampa, FL
11.2001 - 03.2005
  • Coordinated dispatching of 45 drivers to accomplish daily delivery requirements.
  • Provided timely transportation of diverse clients to healthcare facilities.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Resolved maintenance and repair issues for vehicles and equipment.
  • Researched affordable transportation methods and performed safety audits on equipment.
  • Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
  • Optimized compliance with state and federal regulations related to shipment of Hazmat, International, and Normal Freight.
  • Supplied 45 units with water, food and fuel supplies to foster safe and accident-free work experience.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Handled day-to-day shipping and receiving overseeing more than 10,000+ packages per day.
  • Performed freight processing functions, assisting associates with irregularities in All freight.
  • Managed over $10,000 in inventory and 45 employees in 50000 square-foot warehouse for All of company.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Oversaw and motivated team of 45+ employees in warehouse to increase efficiency by 100 %.
  • Diminished accidents 25% for $15000 yearly costs savings by identifying root causes for corrective action.
  • Conducted inventory audits with 100 % accuracy following company procedures.
  • Reduced waste by 72 % with staff supervision and using first-in first-out method.

Education

No Degree - Transportation Management

Hillsborough Community College
Tampa, FL
12.2030

High School Diploma -

Leto High School
Tampa, FL
06.2000

Skills

  • Effective Communication
  • Email Software
  • Service Requests
  • Personnel Monitoring
  • Equipment Location Identification
  • Call Center Software
  • Customer File Maintenance
  • Route Planning and Adjustment
  • Microsoft Office
  • Dispatch Recordkeeping
  • Traffic Monitoring
  • Improving Operations

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].

Timeline

Dispatcher

STEPPS TOWING
08.2015 - Current

General Manager

Coral Island Ventures
10.2011 - 08.2015

Office Manager

Windsor Academy
08.2006 - 03.2011

Transportation Coordinator

USF Dugan
11.2001 - 03.2005

No Degree - Transportation Management

Hillsborough Community College

High School Diploma -

Leto High School
Alexia Amenda