Alexia Angulo
Gilbert,AZ
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
6
6
years of professional experience
Work History
Personal Care Assistant
Josephine Tang
11.2022 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
CNA
Montecito Post Acute Care And Rehabilitation
04.2021 - 08.2022
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Educated patients and family members on best home care practices for healing and recovery.
Head Waiter
The Lemongrass Asian Cuisine
02.2020 - 03.2021
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
Personal Assistant to the Owner
Primera Insurance & Tax Services
10.2018 - 01.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
Education
High School Diploma -
CBTis 206
Hermosillo05.2017
Skills
- Emotional Support
- Personal Hygiene Assistance
- Compassionate Caregiving
- CPR Certified
- Direct Patient Care
- Medication Administration
- Stress Management
- Fast Learner
Languages
Spanish
Native or Bilingual
Timeline
Personal Care Assistant
Josephine Tang
11.2022 - 05.2024
CNA
Montecito Post Acute Care And Rehabilitation
04.2021 - 08.2022
Head Waiter
The Lemongrass Asian Cuisine
02.2020 - 03.2021
Personal Assistant to the Owner
Primera Insurance & Tax Services
10.2018 - 01.2020
High School Diploma -
CBTis 206