Alexia Armstrong
Columbia,MO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
2
2
years of professional experience
Work History
General Manager
European Wax Center
03.2024 - 12.2024
- Assisted in recruiting and training of team members.
- Trained and guided team members to maintain high productivity and meet workplace standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee's limited working availability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and facility cleaning.
Carhop Server
Sonic
11.2023 - 03.2024
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Operated headset communication system to take orders quickly and accurately from customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Online Grocery Associate
Kroger
01.2023 - 10.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
Education
High School Diploma -
Antigo High School
Antigo, WI05-2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
Timeline
General Manager
European Wax Center
03.2024 - 12.2024
Carhop Server
Sonic
11.2023 - 03.2024
Online Grocery Associate
Kroger
01.2023 - 10.2023
High School Diploma -
Antigo High School
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