Alexia Autera
Elmsford,NY
Summary
Dynamic and results-oriented professional with proven customer service and problem-solving skills gained from experiences at Ulta Beauty Inc. and Mansion On Broadway. Excelled in fostering client satisfaction and increasing sales revenue through effective recommendations and personalized services. Demonstrated adaptability, strong work ethic, and commitment to collaborative teamwork, significantly enhancing customer experiences and operational efficiency. Seeking to transition into new field, bringing strong foundation in problem-solving and communication.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Ulta Beauty Inc.
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Caterer (Server)
Mansion On Broadway
04.2021 - 08.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Set up and disassembled food service stations, equipment and furniture.
- Adapted quickly to unexpected changes during events, maintaining high service standards.
- Fostered positive team environment, training new staff on catering best practices and customer service excellence.
Education
Bachelor of Science - Environmental Science
St. John's University
Jamaica, NY01-2025
Skills
- Positive attitude
- Collaborative teamwork
- Organized and efficient
- Problem-solving
- Time management
- Adaptability and dependability
- Community service
- Customer service
- Strong work ethic
Timeline
Retail Sales Associate
Ulta Beauty Inc.
09.2024 - Current
Caterer (Server)
Mansion On Broadway
04.2021 - 08.2023
Bachelor of Science - Environmental Science
St. John's University