Alexia Bailey
Van Nuys,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Administrator and Receptionist
Munchkin
08.2022 - Current
- Reviewed vendor operations and prices, and transitioned office to more cost effective, higher performing, vendors, reducing company costs by 31%
- Oversees maintenance of office equipment, and coordinates services as needed to maintain uninterrupted operations
- Provides additional support to HR team by creating and submitting monthly expense reports
- Assists Sr. Manager of Talent Acquisition with coordinating and scheduling candidate interviews, upwards of 15 interviews per week
- Provides clerical, ad-hoc support to office of 130 employees
- Plans and executes successful events; including event planning, invitation creation and send-out, hiring and coordinating of vendors, and managing day of needs while staying within budget
- Create and analyze employee surveys to gauge interest in future office events
- Coordinate travel for executives and interviewees within company policy
Customer Support Specialist
Fulgent Genetics
09.2020 - 08.2022
- Managed over 50 customer and client calls per day, 70 emails per day, and live chats.
- Evaluated customer issues and caller trends to determine areas in need of improvement and helped implement proactive corrections.
- Received, processed, and entered data of 30+ patients into CRM system daily.
- Worked cross-functionally to coordinate customer activities— lab teams, business development, sales, and enterprise team.
- Maintained patient confidentiality by adhering to HIPAA and company policies and procedures
- Assisted with logistics for sample deliveries and pick-ups
Sales Associate
Orangetheory Fitness
05.2019 - 12.2021
- Consistently exceeded sales targets by 23%
- Successfully sold add-ons to 71% of sales
- Trained and mentored new employees to develop sales skills necessary for studio growth
- Generated new sales leads to achieve and exceed monthly sales goals
- Engaged with customers to effectively build rapport and lasting relationships
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Modernized correspondence with local and international studios and clients
Event-Guest Host
Mercedes-Benz Stadium
08.2017 - 05.2019
- Provided concierge services within Delta 360 Sky Club to alleviate stress or confusion for guests during events averaging 70,000 attendees.
- Conducted ticket verification of 2000+ tickets per event to protect integrity of club section.
- Provided way-finding services within club section, and surrounding sections.
- Monitored fan behavior to ensure guests are abiding by Mercedes-Benz Stadium Guest Code of Conduct.
- Cultivated a culture of unity and mission to enhance team and guest experience
Education
Diploma -
06.2016
Skills
- Meeting coordination
- Project Management
- Expense reporting
- Managing office supply inventory
- Event Coordination
- Zendesk
- Excel
- Oracle
Accomplishments
- Collaborated with the Social Media team in the development of Day In the Life series
- Oversaw and executed over 15 events in less than a year.
- Recognized by customers and executive team for expedient and effective service.
- Responded to over 35 customer inquiries each day.
- Managed lobby, showroom, lunchroom and lounge areas.
Selected as an exceptional employee to represent company for recruiting purposes
Munchkin began a series called "A Day In the Life" to highlight key roles in the company, and demonstrate the excitement of working there for recruiting purposes
Timeline
Office Administrator and Receptionist - Munchkin
08.2022 - Current
Customer Support Specialist - Fulgent Genetics
09.2020 - 08.2022
Sales Associate - Orangetheory Fitness
05.2019 - 12.2021
Event-Guest Host - Mercedes-Benz Stadium
08.2017 - 05.2019
Mckinney Boyd High School - Diploma,
Similar Profiles
Kim LapageKim Lapage
Project Manager at MunchkinProject Manager at Munchkin
Edgar DelgadoEdgar Delgado
Equipment Operator at MunchkinEquipment Operator at Munchkin
Herman NewmanHerman Newman
Senior MAC/PC Helpdesk Technician at MunchkinSenior MAC/PC Helpdesk Technician at Munchkin