Kalea Briana Harvey
506 Whits End Hinesville,GA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Chilis Bar and Grill. Proven ability to enhance guest engagement and satisfaction through attentive service and effective problem-solving. Adept at cash handling and maintaining a clean environment, consistently fostering a positive dining experience.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in any role.
Overview
3
3
years of professional experience
Work History
Server
Chilis Bar and Grill
04.2025 - Current
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Applebee's Grill + Bar
09.2024 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Cracker Barrel
04.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Hostess/ To Go Specialist
Cheddars Stratch Kitchen
01.2024 - 03.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Retail Sales Associate/Fast Food Worker
Baldinos
12.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
Cashier
The Landings Club
10.2023 - 11.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
CSR /Retail Sales Associate/Fast Food Worker
Dominos Pizza Inc.
07.2023 - 10.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Retail Sales Associate/Fast Food Cook
Panera Bread
11.2022 - 06.2023
- Enhanced customer satisfaction by consistently providing high-quality food products and maintaining a clean, organized workspace.
- Collaborated with team members to streamline kitchen operations and maintain a smooth workflow during peak hours.
- Contributed to a positive work culture by fostering strong relationships with colleagues and maintaining a professional attitude in high-stress situations.
- Earned positive feedback from customers by demonstrating excellent interpersonal skills when addressing concerns or resolving issues promptly and professionally.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Cashier
Burlington
09.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Sol C Johnson High School
Savannah, GA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Chilis Bar and Grill
04.2025 - Current
Server
Applebee's Grill + Bar
09.2024 - Current
Server
Cracker Barrel
04.2024 - 06.2024
Hostess/ To Go Specialist
Cheddars Stratch Kitchen
01.2024 - 03.2024
Retail Sales Associate/Fast Food Worker
Baldinos
12.2023 - 01.2024
Cashier
The Landings Club
10.2023 - 11.2023
CSR /Retail Sales Associate/Fast Food Worker
Dominos Pizza Inc.
07.2023 - 10.2023
Retail Sales Associate/Fast Food Cook
Panera Bread
11.2022 - 06.2023
Cashier
Burlington
09.2022 - 11.2022
High School Diploma -
Sol C Johnson High School
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