ALEXIA BAYARDO

• Created and executed innovative, high-quality cocktails using fresh ingredients and advanced mixology techniques, maintaining consistency and originality in every drink served.
• Trained a team of bartenders in a high-volume, craft-focused environment
• Assisted in managing bar inventory, including ordering, tracking usage, minimizing waste, and controlling costs, resulting in improved efficiency and reduced shrinkage.
• Built and maintained strong guest relationships, fostering a loyal customer base through personalized service, product knowledge, and a welcoming bar atmosphere.
• Mentored new staff in high craft cocktail preparation, bar setup, customer engagement, and compliance with health and safety regulations.
• Collaborated with management on menu development, seasonal offerings, and promotional events to drive revenue and elevate the overall guest experience.
• Handled cash and POS transactions with accuracy, ensured bar cleanliness and organization, and enforced responsible alcohol service practices.

• Delivered personalized and discreet service to an exclusive clientele, maintaining the highest standards of professionalism, etiquette, and discretion in a luxury social club environment.
• Curated memorable guest experiences through intuitive service, anticipating member preferences and exceeding expectations in both product and hospitality.
• Maintained an immaculate bar setup, aligning with the club’s elevated aesthetic and ensuring readiness for high-profile events and VIP service.
• Provided expert recommendations on wine, spirits, and cocktails, aligning selections with guest tastes and enhancing overall dining and lounge experiences.
• Collaborated with the beverage director and culinary team to develop seasonal cocktail menus, pairings, and exclusive member-only offerings.

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

Prepared and served beverages and food to company standards and specs.

Utilized upselling techniques to increase company profit

Developed long last relationships with customers and promoted a following of regular clientele.

Followed operating procedures through the shift.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
• Assigned duties, responsibilities and side work to employees in accordance with work requirements
• Performed various financial activities, such as cash handling and deposit preparation
• Implemented revenue strategies through statistical analysis
• Managed a team of employees to uphold restaurant standards and provide excellent to service to all guests
• Monitored and adhered to California Labor Laws and ensured all employees received necessary breaks and avoided overtime as much as possible
• Created a budget system for the restaurant and used it as a guide for both labor cost allowance and spending

• Assisted customers with onboarding and securing first order for successful delivery
• Created customer support strategies to increase customer retention.
• Monitored customer progress and addressed customer inquiries with timely and accurate updates.
• Created marketing materials such as flyers and business cards to uncover new customer leads.
• Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.
• Developed methods and procedures to increase sales, expand markets and promote business including in store demo's and displays, seasonal promotions, and wholesale discounts.
• Maintained accurate driver information for delivery scheduling.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Strategized with servers, hosts, and bartenders to accommodate all customer needs
• Provided an extension of Mexican Hospitality and elevated guests experience
• Provided tableside Tequila and Mezcal tastings to enhance the guests experience
• Took ownership of customer issues and followed problems through to resolution.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.