Alexia Bradley
Orlando,FL
Overview
8
8
years of professional experience
Work History
Patient Transporter
Orlando Regional Medical Center
Orlando, FL
04.2022 - 11.2024
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
- Carried messages or documents between departments.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Performed regular maintenance checks on all transport vehicles before use.
- Monitored patient condition during transport, promptly reporting any changes to nursing staff.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.
- Provided emotional support and reassurance to patients and their families during transport.
- Supported departmental goals by participating in quality improvement initiatives related to patient transport services.
- Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
- Couriered items within hospital, delivering to appropriate individuals.
- Recorded accurate times of departure and arrival on log sheets.
- Greeted patient and explained transport plan and destination.
CUSTOMER SERVICE REPRESENTATIVE
Aerotek
Orlando, FL
05.2020 - 02.2022
- Responded to telephone inquiries and complaints following standard operating procedures
- Provided account information to customers and explained bill service policies and customer rights
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Met daily customer service quotas with a focus on quality
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Developed strong relationships with customers by providing personalized assistance and support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
TECHNICAL SUPPORT REPRESENTATIVE
Safety, Asurion
Orlando, FL
01.2017 - 05.2020
- Handled customer complaints and escalated issues according to procedures
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
- Diagnosed issues through process of elimination by asking probing questions
- Improved system performance by identifying problems and recommending changes
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration
- Created and maintained technical documentation
- Managed full life-cycle of information technology projects from scheduling to final reporting
Education
High School Diploma -
Sunshine High School
Orlando, FL06-2016
Skills
- Patient rapport building
- Mortuary collaboration
- Patient-transport equipment
- Healthcare systems
- Medical documentation
- Customer service
Languages
English
Professional
Spanish
Limited
Creole
Limited
Timeline
Patient Transporter
Orlando Regional Medical Center
04.2022 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
Aerotek
05.2020 - 02.2022
TECHNICAL SUPPORT REPRESENTATIVE
Safety, Asurion
01.2017 - 05.2020
High School Diploma -
Sunshine High School