Zaire Hermon
Summary
Detail-oriented and empathetic customer service professional with 5+ years of experience in client-facing and remote support roles across logistics, retail, and e-commerce. Adept at managing high-volume communication, coordinating appointments, resolving issues with compassion, and handling sensitive data. Well-prepared to transition into a patient-focused healthcare environment, bringing strong communication, problem-solving, and organizational skills.
Overview
8
8
years of professional experience
Work History
Attic Installer
Power
01.2024 - Current
- Interacted with customers in their homes to explain services and ensure satisfaction during energy-efficiency upgrades.
- Installed radiant barriers and fiberglass insulation to improve home performance, maintaining professionalism in diverse client environments.
- Handled scheduling and travel coordination for service appointments across multiple states.
Appliance Technician
Temco Logistics
03.2023 - 01.2024
- Delivered and installed appliances in customer homes, ensuring safety protocols were followed and addressing on-site issues empathetically.
- Communicated clearly with customers regarding installation processes and resolved concerns in real-time.
- Consistently received positive customer feedback, contributing to repeat business and satisfaction scores.
Warehouse Picker /Production Forklift Operator
United Refrigeration Inc.
05.2021 - 03.2023
- Operated stand-up and sit-down forklifts and cherry pickers to fulfill warehouse orders accurately and efficiently.
- Maintained detailed records of order fulfillment and shipping timelines, supporting team accuracy.
- Worked closely with inventory and logistics teams to coordinate product distribution to store locations.
Remote Customer Support Representative
Occasion Brands
02.2019 - 05.2021
- Provided support via phone and live chat, assisting customers with order issues, returns, and general inquiries.
- Handled sensitive customer data while ensuring compliance with privacy protocols.
- Maintained high customer satisfaction through timely resolutions and empathetic communication.
Supervisor
HMS Host
08.2018 - 11.2019
- Managed remote financial operations including invoice processing and billing, ensuring timely and accurate handling of data.
- Oversaw scheduling and operational procedures across teams, maintaining consistency in daily execution.
Overnight Stocker / Forklift Operator
Lowes Home Improvement
10.2017 - 08.2018
- Operated forklifts and other machinery to restock inventory and prepare the store for daytime operations.
- Organized product displays to meet safety and layout standards, enhancing customer accessibility.
Jewelry Sales Associate
Macy's Department Store
07.2017 - 04.2018
- Provided personalized service in a high-end retail environment, assisting customers with fine jewelry purchases.
- Managed inventory, performed product testing, and ensured merchandise accuracy and cleanliness.
Education
High School Diploma -
Howard High School of Technology
Wilmington, DE06-2017
Skills
- Patient/Customer Communication & Support
- Appointment Scheduling & Coordination
- Conflict Resolution & Service Recovery
- Data Entry & Information Accuracy
- CRM Systems (Zendesk, Salesforce, HubSpot)
- Microsoft Office Suite (Word, Excel, Outlook)
- Problem-Solving & Active Listening
- Remote Communication Tools (Phone, Chat, Email)
- Time Management in High-Volume Settings
Timeline
Attic Installer
Power
01.2024 - Current
Appliance Technician
Temco Logistics
03.2023 - 01.2024
Warehouse Picker /Production Forklift Operator
United Refrigeration Inc.
05.2021 - 03.2023
Remote Customer Support Representative
Occasion Brands
02.2019 - 05.2021
Supervisor
HMS Host
08.2018 - 11.2019
Overnight Stocker / Forklift Operator
Lowes Home Improvement
10.2017 - 08.2018
Jewelry Sales Associate
Macy's Department Store
07.2017 - 04.2018
High School Diploma -
Howard High School of Technology