ALEXIA BREZINSKI
Campbell,US
Summary
Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Office Manager
Cortland Psycare Inc
Cortland, OH
10.2025 - Current
- Managed daily operations for busy medical office environment.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Supervised front desk staff and coordinated patient scheduling.
- Coordinated patient referrals for digestive care specialists across Comprehensive Digestive Institute of Nevada.
- Processed incoming referral requests from primary care offices and outside providers.
- Verified insurance benefits and authorization requirements for gastroenterology services.
- Maintained HIPAA-compliant patient files and confidential documentation.
- Reviewed billing, insurance claims, and payment processing records.
- Coordinated physician calendars, referrals, and appointment changes.
- Trained team on office procedures and customer service standards.
- Supported healthcare practice leadership with workflow and staff coordination.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
Referral Coordinator
Comprehensive Digestive Institute of Nevada
Las Vegas, NV
05.2025 - 07.2025
- Coordinated patient referrals for digestive care specialists across Comprehensive Digestive Institute of Nevada.
- Processed incoming referral requests from primary care offices and outside providers.
- Communicated referral status updates with patients, physicians, and insurance representatives.
- Reviewed medical records and diagnosis codes for referral accuracy.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Coordinated patient calls for dermatology and skin cancer appointments.
- Scheduled visits across Las Vegas Skin and Cancer Institute clinic locations.
- Scheduled specialty appointments using electronic health record systems.
- Routed messages between patients, providers, and front office staff.
Call Center Coordinator
Las Vegas Skin and Cancer Institute
Las Vegas, NV
05.2024 - 06.2024
- Managed high call volume to provide timely assistance to patients
- Verified patient demographics to ensure accurate records
- Responded promptly to numerous calls
- Delegated tasks including prior authorizations, referral requests, and medication refills to streamline operations
CDL Class A Truck Driver
Western Express
Bloomington, CA
11.2023 - 05.2024
- Drove over the road long distances across state lines, ensuring timely delivery and safe transport
- Planned trips in advance, optimizing routes for efficiency and adherence to schedules
- Conducted vehicle maintenance by inspecting before trips, replenishing fluids, organizing the sleeper cab, and fueling.
- Ensured effective dialogue among various shipping partners between various shippers and consignees
- Completing and filing paperwork ahead of deadlines
Certified Flagger
Mears Pipeline
Las Vegas, NV
01.2022 - 01.2023
- Facilitated communication between lead foreman, pipelayers, plumbers, and flaggers to ensure clarity and efficiency
- Administered strategic construction site management techniques by setting up and removing barriers: using traffic cones and barricades to close lanes and maintain a safe work zone
- Executed construction site management techniques by setting up and removing barriers, utilizing traffic cones and barricades to establish a safe work zone
- Maintained the responsibility for keeping records of drivers who didn't follow construction signs and directions; followed by immediately reporting to management or law enforcement
Medical Records Clerk/Radiology Scheduler
Desert Radiology
Las Vegas, NV
08.2021 - 11.2021
- Sought information by reaching out to relevant personnel or patients by contacting appropriate personnel or patients
- Systematized and maintained filing of daily paperwork to enhance accessibility of patient records
- Acquired information by engaging with personnel and patients to ensure accurate record-keeping
- Supervised tracking of patient records to maintain confidentiality standards of patient records and protecting patient confidentiality
Call Center Coordinator
Medi-Quest Staffing
Las Vegas, NV
01.2021 - 08.2021
- Collected and verified patient demographics and insurance information to ensure accurate records
- Handled high call volume while providing courteous and respectful service to enhance patient experience
- Coordinated vaccination appointments to ensure patients received timely services.
Lead Medical Records Clerk
Nevada Eye Physicians
Henderson, NV
09.2019 - 08.2020
- Entered data using computer programs and filing systems to maintain accurate medical records
- Reviewed medical records for accuracy and organized them according to established protocols
- Checked medical records for accuracy and filed them according to the rules
- Assisted and coached employees while enforcing discipline measures.
Phlebotomy Instructor
Kofe Institute
Las Vegas, NV
01.2019 - 08.2019
- Coached students individually, fostering skill development through patience and positive reinforcement
- Demonstrated the proper use of vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect blood samples
- Demonstrated proper techniques for using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to ensure accurate blood sample collection
- Implemented classroom rules and regulations in accordance with campus and department guidelines to maintain a structured learning environment
Front/Back Office Certified Medical Assistant
Gastroenterology & Hepatology
Henderson, NV
04.2018 - 12.2018
- Collected comprehensive client medical histories, documenting medications, symptoms, and allergies to inform care decisions
- Educated patients on medications, procedures, and treatment plans
- Performed various front-office procedures to help out the receptionists such as insurance verification, answering calls, and collecting co-pays
- Facilitated professional interactions with patients, peers, and Physician, enhancing communication and active listening skills
Front/Back Office Certified Medical Assistant/X-Ray Technician
Clinic 21 Urgent Care
Las Vegas, NV
11.2016 - 06.2017
- Assisted patients in preparing for EKGs, X-Rays, dressing changes, and suture procedures to ensure comfort and readiness
- Helped patients prepare for EKGs, X-Rays, dressing changes, sutures, and suture removal
- Cleaned surfaces in examination rooms to maintain hygiene standards., replacing table paper, and removing any trash helped me prepare examination rooms
- Prepared examination rooms by cleaning surfaces, replacing table paper, and removing trash to maintain a safe and hygienic environment
- Gathered and organized patient information for billing and insurance filing by collecting forms and scanning insurance and ID cards
Front/Back Office Certified Medical Assistant/X-Ray Technician
Urgent Care Extra
Las Vegas, NV
09.2014 - 11.2015
- Coordinated patient charts and assisted patients in completing forms, enhancing office efficiency
- Gathered and documented medical data from patients (e.g., patient screening and vital signs)
- Explained procedures to patients, alleviating anxiety and fostering cooperation
- Gathered customer feedback, addressed concerns, and escalated issues to appropriate departments
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
Front/Back Office Certified Medical Assistant/X-Ray Technician
Harmon Medical Center Urgent Care
Las Vegas, NV
01.2014 - 11.2014
- Coordinated patient referrals to various specialties, ensuring timely access to necessary care
- Managed bookkeeping tasks, prepared billing statements, filed claims, and coordinated with insurance companies.
- Properly coded billing information for insurance purposes
- Processed worker's compensation cases within a timely manner by obtaining or ensuring patient had appropriate documentation such as Valid Identification and C-4 Forms
- Conducted various patient testing (e.g., HCG and routine Urinalysis, capillary and venipuncture blood draws, X-Rays, and EKGs)
- Helped the physician with medical dictation by documenting patient visits and procedures.
Education
Bachelor of Science - Health Management
University of Phoenix
Las Vegas, NVDiploma - Medical Assistant X-Ray Technician
Kaplan College
Las Vegas, NVHigh School Diploma - General Studies
Eldorado High School
Las Vegas, NVSkills
- Both Medical Office Administration and Clinical Experience
- Medical terminology expertise
- HIPAA compliance
- Patient privacy management
- Compliance Management
- Operational Coordination
- Team Leadership
- Staff Development
- Administrative oversight
- Problem solving
- Conflict resolution
- Strong Written and Verbal Communication
Certification
- OSHA 10
- Certified Medical Assistant through National Center for Competency Testing
Timeline
Office Manager
Cortland Psycare Inc
10.2025 - Current
Referral Coordinator
Comprehensive Digestive Institute of Nevada
05.2025 - 07.2025
Call Center Coordinator
Las Vegas Skin and Cancer Institute
05.2024 - 06.2024
CDL Class A Truck Driver
Western Express
11.2023 - 05.2024
Certified Flagger
Mears Pipeline
01.2022 - 01.2023
Medical Records Clerk/Radiology Scheduler
Desert Radiology
08.2021 - 11.2021
Call Center Coordinator
Medi-Quest Staffing
01.2021 - 08.2021
Lead Medical Records Clerk
Nevada Eye Physicians
09.2019 - 08.2020
Phlebotomy Instructor
Kofe Institute
01.2019 - 08.2019
Front/Back Office Certified Medical Assistant
Gastroenterology & Hepatology
04.2018 - 12.2018
Front/Back Office Certified Medical Assistant/X-Ray Technician
Clinic 21 Urgent Care
11.2016 - 06.2017
Front/Back Office Certified Medical Assistant/X-Ray Technician
Urgent Care Extra
09.2014 - 11.2015
Front/Back Office Certified Medical Assistant/X-Ray Technician
Harmon Medical Center Urgent Care
01.2014 - 11.2014
Bachelor of Science - Health Management
University of Phoenix
Diploma - Medical Assistant X-Ray Technician
Kaplan College
High School Diploma - General Studies
Eldorado High School