Alexia Broening
Las Vegas
Summary
Guest-focused team member with experience at Hilton Grand Vacations, recognized for delivering exceptional customer service in fast-paced environments. Skilled in guest relations, safety awareness, and problem resolution while maintaining clean and organized workspaces. Reliable and adaptable with strong communication skills.
Overview
3
3
years of professional experience
Work History
Lifeguard
Hilton Grand Vacations
Las Vegas, NV
10.2023 - Current
- Monitored pool areas to ensure guest safety and compliance with health regulations.
- Responded promptly to emergencies, providing first aid and CPR when necessary.
- Maintained cleanliness and organization of poolside facilities to enhance guest experience.
- Maximized customer satisfaction by greeting guests with courtesy and resolving issues promptly.
- Provided friendly customer service to guests and addressed concerns.
Smoothie Barista
Nekter Juice Bar
Las Vegas, NV
04.2023 - 08.2023
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Assisted customers in selecting menu items, providing knowledge on ingredients and nutritional benefits.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to enhance workflow efficiency during peak service times.
- Operated point-of-sale system for accurate order processing and payment transactions.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV01-2023
Nursing
University of Nevada, Las Vegas
Las Vegas, Nevada, NV01-2028
Skills
- Strong communicator
- Effective problem-solver
- Leadership qualities
- Patience and empathy
- Guest relations
- Teamwork and collaboration
- Time management
Timeline
Lifeguard
Hilton Grand Vacations
10.2023 - Current
Smoothie Barista
Nekter Juice Bar
04.2023 - 08.2023
High School Diploma -
Desert Oasis High School
Nursing
University of Nevada, Las Vegas