Alexia Brown
Grand Forks,ND
Summary
I’m an independent and hardworking graduate who’s always been determined to complete my goals. I’ve had a variety of jobs that taught me how to adapt quickly and learn on the go. On top of that, I’ve spent a lot of time volunteering for both my community and my family, and I also completed two internships back in high school. All of these experiences have helped shape who I am and how I approach challenges.
Overview
3
3
years of professional experience
Work History
Support Staff Member
Recovery Center
06.2025 - 08.2025
- Assisted in daily operations to ensure efficient workflow and service delivery.
- Supported team members by providing timely information and resolving issues.
- Maintained inventory levels and organized supplies for optimal access.
- Implemented new procedures that enhanced service efficiency and accuracy.
- Trained new staff on operational processes and best practices for support tasks.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Attended training sessions to stay updated on procedures and services.
- Resolved customer complaints with diplomatic and courteous communication.
- Developed and maintained documentation for client progress and program outcomes.
- Facilitated communication between clients and staff to address concerns effectively.
Housekeeper
American Inn
06.2023 - 08.2024
- Maintained cleanliness and organization of guest rooms to ensure high standards of hospitality.
- Conducted thorough inspections of common areas for cleanliness and safety compliance.
- Responded promptly to guest requests and concerns to enhance overall satisfaction.
- Developed efficient cleaning schedules that optimized workflow across multiple shifts.
- Collaborated with maintenance staff to report and resolve facility issues promptly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Super 8
05.2022 - 05.2023
- Managed laundry services, including sorting, washing, and folding linens efficiently.
- Assisted in training new staff on housekeeping procedures and safety protocols.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
Associate of Science -
UND (University of North Dakota)
05.2029
High School Diploma -
Detroit Lakes High School
Detroit Lakes MN05-2025
Skills
- Effective organizational management
- Strong verbal communication
- Team collaboration
- Organizational skills
- Telephone assistance
- Critical thinking
- Multitasking and time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Support Staff Member
Recovery Center
06.2025 - 08.2025
Housekeeper
American Inn
06.2023 - 08.2024
Housekeeper
Super 8
05.2022 - 05.2023
Associate of Science -
UND (University of North Dakota)
High School Diploma -
Detroit Lakes High School