Alexia Carter

• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Assisted customers in choosing menu items by providing food complementing information.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Communicated with management and associates to set and exceed sales and customer satisfaction goals.
• Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
• Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
• Operated headset communication system to take orders quickly and accurately from customers.
• Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
• Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
• Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
• Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Processed orders and sent to kitchen employees for preparation.

I worked in different areas while I worked at Pappys. Some days I would be doing anything that needed to be done other days I would work at the window taking orders and dealing with the cash register. Even some days I would have to close out the deposits and take them to the bank when needed.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

( I left when they closed down)