Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexia Carter

Killeen

Summary

Skilled at delivering exceptional customer service and resolving issues efficiently, bringing strong communication abilities and problem-solving mindset. Known for being conscientious and possessing solid work ethic, ensuring tasks are completed quickly with minimal errors while maintaining methodical and organized approach to work.

Overview

7
7
years of professional experience

Work History

Claims Specialist

Triple Impact Connections
Killeen
01.2025 - Current
  • Reviewed incoming documentation for completeness prior to processing a claim.
  • Provided customer service to policyholders and claimants by answering their questions, resolving disputes, and explaining coverage details.
  • Analyzed claims to determine the extent of the company's liability, and made approval or denial decisions in accordance with policy provisions.
  • Analyzed claims to determine the extent of the company's liability, and made approval or denial decisions in accordance with policy provisions.

Caregiver

Care.com Inc
Atlanta
04.2018 - Current
  • Performed light housekeeping duties, including laundry, meal preparation, and grocery shopping.
  • Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
  • Assisted residents in activities of daily living to maintain health and dignity.
  • Provided compassionate care to elderly patients, adapting to their individual needs and preferences.

Call Center Representative

Transworld Systems Inc.
Peachtree Corners
10.2023 - 10.2024
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Met performance goals and call center metrics in a fast-paced performance setting.

Crew Leader

McDonald's
Decatur
02.2021 - 03.2022
  • Trained and supervised new staff to meet high-performance standards.
  • Demonstrated strong leadership skills by managing and motivating team members to increase productivity.
  • Led and trained lower-skilled employees, enforcing safe and productive work procedures.
  • Mentored crew members to drive development and reach company goals.

Cashier

Publix
Atlanta
05.2020 - 08.2021
  • Operated the cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.
  • Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

Education

High School Diploma -

Decatur High School
Decatur, GA
05-2023

Skills

  • Claims processing
  • Policy Interpretation
  • Documentation Review
  • Customer service
  • Microsoft Office
  • New Hire Training
  • Work Planning And Prioritization

Languages

English
Full Professional
Spanish
Limited

Timeline

Claims Specialist

Triple Impact Connections
01.2025 - Current

Call Center Representative

Transworld Systems Inc.
10.2023 - 10.2024

Crew Leader

McDonald's
02.2021 - 03.2022

Cashier

Publix
05.2020 - 08.2021

Caregiver

Care.com Inc
04.2018 - Current

High School Diploma -

Decatur High School

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Alexia Carter