Alexia Choochagi
Phoenix ,AZ
Summary
Dedicated Sales Associate offering three years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Accomplishments Mentored over 20 new sales associates. Achieved $15,000 sales goal. Consistently maintained high customer satisfaction ratings. Creative Problem Solving: - Resolved product issue through consumer testing. Developed relationships with over 400 new clients and typically exceeded sales goals by 50% Activities and Honors
Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Lead Hostess
Trevors Liquor
11.2024 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Answered customer questions about hours, seating, and menu information.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Advised customers about special offerings and menu items to help drive sales.
- Delivered pick-up and curbside orders to guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Receptionist
Sugaring NYC
01.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Shift Lead
Pressed Juicery
12.2020 - 06.2021
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Sales Associate
Nordstrom
10.2018 - 03.2020
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 14% or more.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Assisted customers by finding needed sunglasses, scarves, handbags, jewelry items and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Courtesy Clerk
Sprout Foods Inc
06.2018 - 08.2018
- Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
- Escorted customers to desired merchandise location.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
Education
High School Diploma -
Valley High School
Dublin, CAAssociate of Science - Nursing
Carrington College
San Jose, CASkills
- Dispute mediation
- Retail loss prevention
- Cash handling accuracy
- Relationship selling
- Merchandising knowledge
- Excellent communication skills
- Energetic self-starter
- Outgoing personality
- Verbal/written communication
- Money handling
- Team player mentality
- Listening skills
- Sales development
- Written and oral communication skills
- Retail merchandising expertise
- Product Sales
- Inventory Control
- Sales
- Guest Services
- Employee Training
- Sales Goals
- Cleaning
- Food Safety
- Point of Sale Systems
- Product Knowledge
- Cash Register Operation
- Organization skills
- Time Management
- Telephone skills
- Customer/Client relations
- Scheduling
- Calendar Management
Languages
Assyrian
Native or Bilingual
Timeline
Lead Hostess
Trevors Liquor
11.2024 - Current
Receptionist
Sugaring NYC
01.2023 - 12.2023
Shift Lead
Pressed Juicery
12.2020 - 06.2021
Sales Associate
Nordstrom
10.2018 - 03.2020
Courtesy Clerk
Sprout Foods Inc
06.2018 - 08.2018
High School Diploma -
Valley High School
Associate of Science - Nursing
Carrington College
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