Summary
Overview
Work History
Skills
Affiliations
Accomplishments
A little about me
Work Availability
Work Preference
Timeline
Alexia Clements

Alexia Clements

South Bend,IN

Summary

Dedicated, fast worker, willing to go above and beyond for the workplace. I took multiple classes to be able to analyze and help with behavior reconstruction. Recognized for skills at Penn Station East Coast Subs. Flexible schedule and willing to work in fast-paced, high-stress areas.

Overview

3
3
years of professional experience

Work History

Team Member

Steak N Shake
Mishawaka
06.2024 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Resolved customer issues promptly in a professional manner.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Assisted customers with product selection and ordering process.
  • Trained new team members using approved training materials and information.
  • Rotated through series of different stations based on team needs.
  • Looked for ways to go above and beyond job requirements.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Identified needs of customers promptly and efficiently.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Monitored expiration dates on food items for freshness assurance.
  • Provided customer service support to ensure satisfaction.
  • Addressed customer needs, responding to specific requests.
  • Built and maintained working relationships with peers and upper management.
  • Greeted customers upon entering the store with friendly demeanor.
  • Collaborated with team members to achieve daily goals.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Developed positive customer relationships through friendly greeting and excellent service.

Team Member

McDonald's, PDI FOODS
South Bend
01.2024 - 04.2025
  • Maintained positive working relationship with fellow staff and management.
  • Answered phone calls regarding inquiries about products or services.
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Determined the consumer needs to provide products and services appealing to a larger market.
  • Operated cash registers to process payments from customers.
  • Resolved customer issues promptly and professionally.
  • Rotated through a series of different stations based on team needs.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored expiration dates on food items for freshness assurance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Looked for ways to go above and beyond job requirements.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Assisted customers with product selection and ordering process.
  • Trained new team members using approved training materials and information.

Manager in Training

Penn Station East Coast Subs
South Bend
07.2022 - 03.2023
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented quality control measures to uphold company standards.
  • Participated in leadership training sessions to develop managerial skills.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Provided coaching and mentoring to team members on a regular basis.
  • Recruited and trained new employees to meet job requirements.
  • Engaged in customer service initiatives to improve client satisfaction levels.
  • Resolved customer issues efficiently to build loyalty.

Skills

  • Customer service
  • Cash register operation
  • Team collaboration
  • Employee training
  • Conflict resolution
  • Time management
  • Quality control
  • Following instructions
  • Safety
  • Area and facility cleaning
  • Staff education and training
  • Computer skills
  • Cleaning
  • Task prioritization
  • Willingness to learn
  • Decision-making capacity
  • Problem-solving
  • Workplace safety
  • Clear communication
  • Lift 50 lbs
  • Dependability and reliability
  • Chemical handling
  • Relationship building
  • Goal setting and achievement
  • POS systems
  • Positive attitude
  • Leadership qualities
  • Problem solving
  • Self-management strategies
  • Direct instruction
  • Group instruction
  • Peer-mediated instruction
  • Client engagement
  • Social skills development
  • Data collection and analysis
  • Multitasking Abilities
  • Professionalism
  • Reliability

Affiliations

  • Learning new skills
  • Reading
  • Arts & Crafts
  • Spending time with my cat
  • Video Games
  • Spending time with my siblings

Accomplishments

  • Received Principal's Honor Roll
  • Was a part of the Notre Dame Talent Search Program

A little about me

Hello! As you can see, my name is Alexia Clements. I am 18 years old and a senior in high school. I plan to attend Ivy Tech Community College to get degrees in Funeral Sciences and Psychology. I love the mental health field and have the highest amount of respect for those who work in it. I have been in the mental health system and two specific ladies come to mind that made significant changes and impacts on my life. I aspire to be able to provide that kind of care and comfort to adolescents, adults, etc. I have grown up around children my whole life, from babysitting to helping my mother raise my youngest sibling. I have always had a passion for learning and I am always craving to acquire more knowledge and understanding under my belt. I am diagnosed with Autism Spectrum Disorder. It was a late in life diagnosis, but I feel I knew from a young age I wasn't similar to my peers. Due to this, I switched to online school and I have excelled like never before. I appreciated you taking the time to read this and I hope to work together soon!

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeInternship

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balance

Timeline

Team Member - Steak N Shake
06.2024 - Current
Team Member - McDonald's, PDI FOODS
01.2024 - 04.2025
Manager in Training - Penn Station East Coast Subs
07.2022 - 03.2023

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Alexia Clements