Alexia Coco
Carville,LA
Summary
Skilled Warehouse Operator/Customer Service Representative with strong communication, problem-solving, and organizational abilities. Demonstrates effective time management and multitasking skills while addressing customer needs and resolving technical issues. Committed to enhancing customer satisfaction and fostering positive workplace morale.
Overview
1
1
Language
9
9
years of professional experience
Work History
Warehouse Operator
Best Buy
03.2022 - 12.2025
- Operated RF scanners to pick, pack, and stage merchandise for outbound shipments.
- Verified inventory accuracy during receiving, sorting, and put-away tasks.
- Utilized inventory management software to track stock movements accurately.
- Loaded and unloaded trailers while following warehouse safety procedures and equipment protocols.
- Inspected merchandise for damage and separated product for return or rework processing.
- Collaborated with team members to meet daily order fulfillment and shipping priorities.
- Trained new associates on warehouse workflows, safety expectations, and material handling practices.
- Scanned product through warehouse systems to update inventory locations and shipment status.
- Handled day-to-day needs and special projects with good multitasking and research skills.
- Handled incoming calls and emails, providing prompt responses to inquiries.
- Used advanced Microsoft Word skills to compose, prepare and edit correspondence.
- Verified shipments against packing slips, resolving discrepancies and maintaining accurate inventory records.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
- Played a crucial role in achieving successful annual inventory counts by meticulously organizing stock levels beforehand.
- Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
- Maintained clean and organized work environment, adhering strictly to health and safety regulations.
- Streamlined communication with logistics team, ensuring timely dispatch of goods.
Customer Service Representative
Best Buy Inc
07.2017 - 06.2021
- Resolved customer inquiries across phone, chat, and in-store channels with accurate product and service guidance.
- Processed returns, exchanges, and warranty claims while maintaining policy compliance and transaction accuracy.
- Assisted with order status, pickup coordination, and delivery issues using POS and order management systems.
- De-escalated complex complaints by identifying root causes and delivering practical service solutions.
- Trained new representatives on customer service procedures, systems navigation, and service recovery standards.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Wal-Mart Super Center
01.2017 - 06.2017
- Supported sales floor teams with product information, pricing details, and membership or financing questions.
- Monitored service workflows and recommended process improvements to reduce delays and improve customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Representative
Polo Ralph Lauren Children's
10.2016 - 06.2017
- Delivered personalized clienteling, translating product knowledge into polished, age-appropriate styling recommendations.
- Maintained visual merchandising standards, ensuring children's floor displays reflected brand presentation guidelines.
- Processed sales transactions accurately through POS systems, handling returns, exchanges, and payment adjustments.
- Supported inventory control by restocking merchandise, organizing stockroom areas, and locating requested sizes.
- Built customer loyalty through attentive service, repeat follow-up, and effective special-order coordination.
- Collaborated with team members to meet daily sales goals and maintain smooth floor coverage.
- Resolved fitting room and product concerns quickly, preserving positive shopping experiences for families.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Implemented CRM tools to track customer interactions and sales progress.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma - Accounting
East Ascension High School
Gonzales05.2016
Associate in Engineering Technology - Information Technology
Strayer University
Washington, DC05.2027
Skills
- Shipping and receiving
- Problem-solving abilities
- Warehouse safety
- Supply chain management
- Logistics and transportation
- Inventory analysis
- Data entry
- Problem-solving
- Excellent communication
- Critical thinking
- Attention to detail
- Teamwork and collaboration
Accomplishments
- Allied Health
- Intro to Business
- Dean's List
- BETA Club
- Sports Medicine Athletic Trainer
- AP/Honors
Languages
English
Native or Bilingual
Timeline
Warehouse Operator
Best Buy
03.2022 - 12.2025
Customer Service Representative
Best Buy Inc
07.2017 - 06.2021
Customer Service Representative
Wal-Mart Super Center
01.2017 - 06.2017
Sales Representative
Polo Ralph Lauren Children's
10.2016 - 06.2017
High School Diploma - Accounting
East Ascension High School
Associate in Engineering Technology - Information Technology
Strayer University