My dream is to become a Dental Hygienists by attending York Tech College. I desire employment in order to help me reach this dream and give me the necessary employment-based skills to become a more efficient and communicative professional.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Conduent
01.2023 - 11.2023
Keep records of customer interactions or transactions, recording details of inquiries, check to ensure that appropriate changes were made to resolve customer problems, determine charges for services requested, collect deposits or payments, or arrange billing, recommended improvements in product, packaging, shipping service, billing methods.
Agent
iQor
10.2018 - 01.2020
Maintained pleasant, patient and friendly attitude, achieved call quality production and accuracy targeting coaching sessions and disciplinary actions, utilized available resources to accurately and efficiently process necessary flows, assist customers with billing.
Education
High School Diploma -
Fort Mill High School
Fort Mill, SC
05.2018
Skills
Proficient in Microsoft Word, PowerPoint, Excel, and Publisher
Proficient in Basic Computer Knowledge
Proficient in Customer Service, Focus, and Orientation
Hardworking, Outgoing, and Caring
Personal Information
Work Permit: Authorized to work in the US for any employer