Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Alexia Connor

Brooklyn,NY

Summary

Dynamic operations manager with a proven track record at The Count Co, excelling in financial management and meticulous bookkeeping. Recognized for enhancing customer experiences through effective multitasking and problem-solving. Skilled in fostering teamwork and optimizing processes, leading to increased efficiency and patron satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Managing Bartender

Public Records
07.2018 - Current
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
  • Organized special events such as tasting nights or themed parties to drive foot traffic into the establishment.
  • Increased customer satisfaction by providing exceptional service and crafting quality cocktails.

Operations Manager, Customer Experience

The Count Co
07.2023 - 04.2024
  • Maintained internal accuracy and transparency controls in accounting and bookkeeping.
  • Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
  • Maintained financial documents and office bookkeeping.
  • Maintained accurate financial records through diligent bookkeeping practices, supporting budget management and financial planning efforts.
  • Assisted with financial tasks such as billing and bookkeeping, supporting the overall stability and success of the practice.

Hostess Manager

Rucola
07.2021 - 07.2023
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
  • Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
  • Increased table turnover rate by effectively managing seating arrangements and guest flow.

Skills

  • Multitasking Abilities
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Problem-solving
  • Teamwork

Certification

  • Certified New York Food Handler Certification,

Timeline

Operations Manager, Customer Experience

The Count Co
07.2023 - 04.2024

Hostess Manager

Rucola
07.2021 - 07.2023

Managing Bartender

Public Records
07.2018 - Current

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Alexia Connor