Summary
Overview
Work History
Education
Skills
About me
Interests
Timeline
Barista
Alexia Cortes

Alexia Cortes

Daly City,CA

Summary

Mature, dependable, and friendly individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Utilizes customer service skills to enhance overall guest experience. Focuses on team work to build stronger connections within her community and maintain a positive environment. Expertise in Cafe and food service, retail service, and programming, with friendly and approachable demeanor.

Overview

4
4
years of professional experience

Work History

Barista

Peet's Coffee
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Youth Program Leader

Boys And Girls Club Of The Peninsula
05.2023 - 05.2024
  • Enhanced teamwork among participants through facilitating collaborative projects and group activities designed to build trust and cooperation.
  • Promoted a safe and inclusive environment for all participants through enforcing anti-bullying policies and fostering open communication.
  • Served as a positive role model for all program participants, inspiring them to strive for personal and academic success.
  • Implemented comprehensive evaluation methods to assess program impact on youth participants'' academic performance, social skills, and emotional wellbeing.
  • Followed code of conduct and employee handbook, supporting colleagues, sharing duties, and actively participating in meetings.
  • Enhanced youth engagement by incorporating interactive activities and team-building exercises in program sessions.
  • Maintained accurate records of attendance figures along with youths'' progress towards achieving their goals.
  • Gathered information and feedback from members about needs and interests.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Provided safe environment while building great relationships with students and parents

Retail Sales Associate

H&M Hennes & Mauritz
08.2022 - 05.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Retail Sales Associate

Dicks Sporing Goods
06.2021 - 10.2021
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.

Education

Associate of Arts - Psychology

San Francisco State University
San Francisco, CA
05-2027

Skills

  • Time management
  • Friendly and outgoing
  • Active listener
  • Adaptive and creative
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Positive and professional
  • Coffee and tea expertise
  • Speedy and efficient
  • Customer service
  • Reliable and dependable
  • Multitasking

About me

My name is Alexia Cortes and I am an incoming senior at San Francisco State University majoring in Health Psychology with a minor in counseling! I have 5+ years of customer service experience and 1+ years of barista/cafe experience!  I have a strong passion for taking care of others while making them feel seen, appreciated, and heard. I am dedicated to all that I do and am never afraid of asking questions or for help to get a better understanding of what it is that I am doing or about to do. I enjoy making strong connections and relationships with those around as I feel that having a tight community makes an individual feel supported and confident in what they do! My main goal is to succeed in all that I do while accepting failure as a learning experience to perform even better the next time around.

Interests

  • High-Intensity Interval Training
  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Team Sports
  • Music
  • Baking

Timeline

Barista

Peet's Coffee
08.2024 - Current

Youth Program Leader

Boys And Girls Club Of The Peninsula
05.2023 - 05.2024

Retail Sales Associate

H&M Hennes & Mauritz
08.2022 - 05.2023

Retail Sales Associate

Dicks Sporing Goods
06.2021 - 10.2021

Associate of Arts - Psychology

San Francisco State University

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