Alexia Cummings
Memphis,TN
Summary
Results-driven management professional with over 10 years of experience in financial operations, project management, organizational development, and team leadership across diverse industries. Adept at planning, coordinating, and executing successful operational and strategic initiatives. Proven track record of improving efficiency, profitability, and cross-functional collaboration. Strong ability to lead teams, drive process improvements, and align business objectives with operational excellence.
Overview
18
18
years of professional experience
Work History
Director of Client Services and Operations
Member Access Processing
09.2024 - Current
- Lead cross-functional teams to deliver strategic projects across multiple business units, ensuring alignment with company goals
- Manage project risks, issues, and scope changes to ensure successful and timely project delivery
- Oversee process improvement initiatives to enhance operational efficiency and project execution
- Collaborate with contractors, vendors, IT, finance, and operations teams to streamline workflows and optimize performance
- Provide leadership and motivation to project teams, fostering accountability and meeting critical milestones
- Ensure quality control and continuous process enhancement through performance monitoring and reporting
- Develop and implement best practices, templates, and tools to mature project management capabilities within the organization
Director of Operations
Orion Federal Credit Union
01.2020 - 07.2024
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks
- Increased department profitability by reducing operational costs and streamlining processes
- Minimized discrepancies by effectively training employees on best practices, policies, and procedures
- Recommended corrective actions and operational improvements to senior leadership
- Led and coached teams to meet performance targets and deliver operational excellence
- Implemented mentorship and cross-training programs, reducing staff turnover by 25%
Account Services Manager
Orion Federal Credit Union
01.2016 - 01.2020
- Increased customer satisfaction by resolving complex issues efficiently
- Conducted system testing to diagnose and resolve faults
- Managed hiring, training, and professional development of employees
- Generated KPI reports to enhance performance and productivity
- Delivered high-quality results within budget and on schedule
- Conducted research and compiled information to support business decisions
Branch Manager
Orion Federal Credit Union
01.2014 - 01.2016
- Boosted branch sales and customer loyalty through incentive programs
- Provided ongoing coaching and training to staff to improve motivation and performance
- Built strong customer relationships to drive retention and satisfaction
- Conducted employee performance appraisals and implemented improvement plans
- Ensured operational compliance with policies and procedures
Assistant Branch Manager
Orion Federal Credit Union
04.2012 - 01.2014
- Developed innovative marketing strategies to enhance outreach and market interest
- Improved customer satisfaction scores through efficient and knowledgeable issue resolution
- Managed recruitment, employee motivation, and training programs
- Led staff effectively to maximize productivity and operational efficiency
Teller Coordinator
SunTrust
04.2007 - 03.2012
- Directed customers to appropriate personnel for specific service needs
- Reconciled accounts and cash drawers with 100% accuracy
- Balanced daily cash deposits and maintained vault inventory security
- Verified transactions and upheld security protocols to prevent financial losses
Education
Bachelor In Business Administration - Finance
Strayer University
Memphis, TNSkills
- Customer satisfaction
- Client relationships
- Recruiting and hiring
- Brand awareness
- Relationship management
- Cross-functional coordination
- Time management skills
- Clear communication skills
- Client relationship building
- Client retention strategies
- Analytical mindset
- Meeting facilitation
- Problem-solving
- Attention to detail
- Decision-making
- Problem resolution
- Team building
- Work Planning and Prioritization
- Managing operations and efficiency
Timeline
Director of Client Services and Operations
Member Access Processing
09.2024 - Current
Director of Operations
Orion Federal Credit Union
01.2020 - 07.2024
Account Services Manager
Orion Federal Credit Union
01.2016 - 01.2020
Branch Manager
Orion Federal Credit Union
01.2014 - 01.2016
Assistant Branch Manager
Orion Federal Credit Union
04.2012 - 01.2014
Teller Coordinator
SunTrust
04.2007 - 03.2012
Bachelor In Business Administration - Finance
Strayer University
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