Alexia Deanda
Henderson
Summary
Dynamic and dedicated professional with extensive customer service experience at Chick-fil-A. Bilingual in Spanish and English, I excel in cash handling and fostering customer relations. Recognized for enhancing customer satisfaction through attentive service and effective communication, I consistently contribute to team success and operational efficiency.
Overview
1
1
year of professional experience
Work History
Chick-Fil-A Cashier/Team Member
Chick-fil-a
Henderson, TX
12.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Paraprofessional
West Rusk Elementary
New London, TX
09.2024 - Current
- Supported classroom activities by assisting teachers with lesson preparation and student engagement.
- Facilitated communication between educators and students to enhance learning experiences.
- Assisted in maintaining a positive classroom environment through effective behavior management strategies.
- Provided individualized support to students with diverse learning needs, fostering academic growth.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Served as a translator for parents, staff, and students.
Restaurant Server
Tequila Veintiuno
Henderson, TX
10.2024 - 04.2025
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu knowledge development, improving guest satisfaction and order accuracy.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Managed multiple tables simultaneously, prioritizing tasks in a fast-paced environment.
- Trained new staff on service protocols and restaurant operations for consistent service quality.
- Resolved guest complaints promptly, maintaining positive relationships and encouraging repeat visits.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Henderson High School
Henderson, TXSkills
- Customer service
- Bilingual (Spanish, English)
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- POS system operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chick-Fil-A Cashier/Team Member
Chick-fil-a
12.2025 - Current
Restaurant Server
Tequila Veintiuno
10.2024 - 04.2025
Paraprofessional
West Rusk Elementary
09.2024 - Current
High School Diploma -
Henderson High School