Alexia Diaz
San Bernardino,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully shows concerns and resolves any conflicts to maximize customer satisfaction and needs. Experienced Front Service clerk with skills using phone,computer, and office equipment. Holds a strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Clerk
Best Western Plus Hotel
02.2020 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new staff members in customer service techniques and hotel operations.
Education
Indian Springs High School
San Bernardino, CA07.2017
Skills
- Ability to communicate and work in team settings
- Experience with training other team members
- Social Perceptiveness
- Payment Processing
- Multi-Line Phone Systems
- Customer Engagement
- Experience with Excel, Adobe, Microsoft, Visual Matrix
- Financial Information Review
- Hospitality Service-
- Till Counting
References
- Mayra Lopez: (909) 246-5261
- Kapila A. : (909) 264-7931
- Jermane Johnson. : (760)261-1258
- Luis Munoz: (310)720-7166
Timeline
Front Desk Clerk
Best Western Plus Hotel
02.2020 - 08.2023
Indian Springs High School