ALEXIA DICKSON

CUSTOMER RELATIONS, CLIENT ENGAGEMENT & LEAD GENERATION, SALES

-Deliver personalized service to a diverse clientele, consistently meeting sales targets and KPIs

-Provided product knowledge and follow-up service, fostering customer loyalty and providing appropriate PPE based on industry requirements

-Generated new business by initiating conversations and creating custom solutions for commercial and industrial accounts

-Resolved concerns quickly and professionally, enhancing customer experience

-Build trust and convert walk-ins to long-term clients

CLIENT COMMUNICATION & SUPPORT

CLASSES INCLUDE:

BEHAVIOR INTERVENTION/ SUPPORTIVE BEHAVIOR

ESE INTERMEDIATE LIFE SKILLS

ESE PRIMARY LIFE SKILLS

-Served as a liaison between students, parents, and teachers to ensure a supportive learning environment.

-Adapted communication styles to meet individual student needs, adapted to diverse personalities, fostering trust and positive interactions

-Maintained accurate documentation and participated in strategy meetings to improve outcomes

-Communicated daily with staff, families, and students ensuring cohesive support plans

TEAM LEADERSHIP & CUSTOMER SERVICE

-Managed store opening and closing procedures, overseeing staff

-Resolved customer concerns

-Coordinated with management for promotional campaigns

-Supervised team members

-Maintained floor operations and supported store management, inventory, and scheduling

-Supported training of new associates on customer service standards and company policies and SOPs

-Resolved conflicts between employees