Alexia Douglas
Fort Worth,TX
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Results-focused Customer Service dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Accommodating Homemaker Aide supports clients by providing housekeeping and laundry services, shopping for food and preparing and serving meals and snacks. Compassionate professional willing to go above and beyond to keep clients satisfied.
Overview
14
14
years of professional experience
Work History
Homemaker Aide
Home
10.2022 - 12.2023
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Provided companionship and emotional support to enhance mood and quality of life.
- Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
- Organized medical appointments and coordinated transportation services to encourage adherence to prescribed treatment plans.
- Ensured safety within home by performing routine checks for potential hazards or necessary modifications.
CNA
OVERTURE
03.2016 - 11.2023
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Provided emotional support for patients during challenging times, fostering positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of 9+ residents under long-term care.
Outbound Sales Representative
Holiday Inn Club Vacations At Orange Lake Resort
02.2014 - 03.2016
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 220 cold calls per day resulting in client base growth by 67%.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Identified customers from previously untapped market sectors with innovative call strategy.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating cohesive team culture focused on achieving collective objectives.
Outbound Customer Service Representative
DSS Research
03.2010 - 12.2014
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
- Discovered qualified prospects within target markets to drive new sales opportunities.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Maintained high level of professionalism while handling difficult or irate customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Executed outbound 200 calls and converted 75% of calls into sales.
Education
High School Diploma -
SpringPack Institute of Fort Worth
Fort Worth, TX12.2015
High School Diploma -
Mount Zion Academy
Fort Worth, TX06.2009
Skills
- Phone script
- Continuous Improvement
- Inbound and Outbound Calling
- Complaint resolution
- Technical Support
- Monitoring Patient Progress
- Medical Billing and Coding
- Indirect Patient Care
- Customer Service
- Data Entry
- Attention to Detail
- Excellent Communication
- Strong Work Ethic
Timeline
Homemaker Aide
Home
10.2022 - 12.2023
CNA
OVERTURE
03.2016 - 11.2023
Outbound Sales Representative
Holiday Inn Club Vacations At Orange Lake Resort
02.2014 - 03.2016
Outbound Customer Service Representative
DSS Research
03.2010 - 12.2014
High School Diploma -
SpringPack Institute of Fort Worth
High School Diploma -
Mount Zion Academy