Alexia Duran
Carol Stream,IL
Summary
Proven to enhance operational efficiency at Greenfield Landscaping through meticulous office management and data entry expertise. Excelled in customer service at Olive Garden, demonstrating exceptional communication skills and problem-solving abilities. Achieved significant improvements in workflow and customer satisfaction, leveraging Microsoft Office proficiency and a keen attention to detail.
Overview
6
6
years of professional experience
Work History
Business Office Assistant
Greenfield Landscaping
05.2018 - Current
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Responded to inquiries from callers seeking information.
- Using Accounts Receivable
- Worked with Quickbooks Financial Software
- Used Microsoft Outlook
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
- Created and maintained detailed records of all office activities.
- Utilized office management software to record and track customer information.
Restaurant Server
Olive Garden Restaurant
05.2022 - 02.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cashier
Portillos Restaurant
09.2021 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
To Go Specialist
Red Lobster Restaurant
02.2020 - 08.2021
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Business Degree - Marketing
College of DuPage
Glen Ellyn, IL05.2026
Skills
- Problem Solving
- Office Management
- Data entry expertise
- Bookkeeping
- Illinois Basset Alcohol Server Training Program
- Microsoft Office Specialist Excel 2019 Exam Certificate
- Time Management
- Attention to Detail
- Ability to Multi-task
- Food safety understanding
- Communication
Enjoys to babysit in free time
I find it enjoyable to spend my down time babysitting my younger brother, Antonio. He turns 4 this November, but I've babysat him since he was just a newborn.
Timeline
Restaurant Server
Olive Garden Restaurant
05.2022 - 02.2023
Cashier
Portillos Restaurant
09.2021 - 12.2021
To Go Specialist
Red Lobster Restaurant
02.2020 - 08.2021
Business Office Assistant
Greenfield Landscaping
05.2018 - Current
Business Degree - Marketing
College of DuPage