Alexia Elder
Monroe,Louisiana
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Fraud Specialist
Total Systems Services, TSYS
11.2024 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed transactions and receipts to identify any suspicious activity.
Customer Service Representative
JobSquad Staffing Solutions Monroe
02.2024 - 08.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Lumen Technologies
05.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Medical Claims Processor
Blue Cross Blue Shield
06.2021 - 02.2023
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Reviewed provider coding information to report services and verify correctness.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Responded to correspondence from insurance companies.
Merchandiser
TJ Maxx, TJX Companies
04.2022 - 05.2022
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Cashier
Raising Canes
03.2021 - 08.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Merchandiser
Old Navy
08.2019 - 11.2019
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Cashier
Captain D's
06.2019 - 09.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Student Worker
Rayville High School
08.2018 - 05.2019
- Enhanced campus services by efficiently organizing and distributing resources to various departments.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
Education
Computational Science -
Southern University At Shreveport Louisiana
05.2025
High School Diploma - undefined
Wossman High School
05.2021
Skills
- Internal controls
- Banking operations
- AML compliance
- Fraud prevention
- Record preparation
- Goal oriented
- Phone etiquette
- Aegis CRM
- Account updating
- Scheduling
- Complaint resolution
- Retail sales customer service
- Healthcare billing
- Medical terminology
- ICD codes
- HIPAA
Timeline
Fraud Specialist
Total Systems Services, TSYS
11.2024 - Current
Customer Service Representative
JobSquad Staffing Solutions Monroe
02.2024 - 08.2024
Customer Service Representative
Lumen Technologies
05.2022 - 01.2024
Merchandiser
TJ Maxx, TJX Companies
04.2022 - 05.2022
Medical Claims Processor
Blue Cross Blue Shield
06.2021 - 02.2023
Cashier
Raising Canes
03.2021 - 08.2021
Merchandiser
Old Navy
08.2019 - 11.2019
Cashier
Captain D's
06.2019 - 09.2019
Student Worker
Rayville High School
08.2018 - 05.2019
High School Diploma - undefined
Wossman High School
Computational Science -
Southern University At Shreveport Louisiana
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