Alexia Galvan
East Brunswick,NJ
Summary
Dynamic retail professional with extensive experience at Sunglass Hut, excelling in customer service and team leadership. Proven track record in boosting sales through innovative merchandising and effective training. Skilled in inventory control and problem-solving, fostering a positive work environment that enhances employee performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Store Manager
Sunglass Hut
05.2023 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Abercrombie & Fitch
08.2022 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Operational Manager
UGG
08.2020 - 05.2022
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for scheduling , ensuring timely delivery of product and schedule control.
- Increased customer satisfaction with consistent quality customer servicing
Sales Manager
UGG
09.2018 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Criminal Justice -
Bronx Community College
Bronx, NY01.2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Outstanding communication skills
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Supply ordering
- Leadership development
- Staff supervision
- Staff management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Store Manager
Sunglass Hut
05.2023 - 01.2025
Assistant Store Manager
Abercrombie & Fitch
08.2022 - 10.2023
Operational Manager
UGG
08.2020 - 05.2022
Sales Manager
UGG
09.2018 - 03.2020
Criminal Justice -
Bronx Community College
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