Alexia Garcia
Rio Grande City
Summary
Dynamic team leader with a proven track record at Little Caesars, excelling in conflict resolution and performance improvement. Empowered team members through effective delegation and coaching, enhancing individual skills and fostering a collaborative environment. Recognized for delivering exceptional client service and achieving high customer satisfaction through empathetic communication.
Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.
Overview
2
2
years of professional experience
Work History
Team Leader
Little Caesars
08.2024 - 02.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Team Member
Little Caesars
06.2024 - 08.2024
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Team Member
Whataburger
03.2023 - 10.2023
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Texas Virtual Academy At Hallsville
Hallsville, TX05-2025
Skills
- Problem-solving
- Work Planning and Prioritization
- Performance improvement
- Goal setting
- Conflict resolution
- Client support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader
Little Caesars
08.2024 - 02.2025
Team Member
Little Caesars
06.2024 - 08.2024
Team Member
Whataburger
03.2023 - 10.2023
High School Diploma -
Texas Virtual Academy At Hallsville
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