Alexia Garza
SAN ANGELO,TX
Summary
Experienced with managing wire transfer processes and ensuring compliance with financial regulations. Utilizes attention to detail and analytical skills to streamline operations and mitigate risks. Strong understanding of banking systems and client relationship management.
Overview
12
12
years of professional experience
Work History
Wire Transfer Specialist
Sonora Bank
07.2022 - Current
- Processed wire transfers efficiently, ensuring compliance with banking regulations and security protocols.
- Reviewed transaction requests for accuracy, mitigating risks associated with fraud and errors.
- Collaborated with internal departments to resolve discrepancies in wire transfer transactions.
- Maintained detailed records of all wire transfers, facilitating timely audits and reviews.
- Assisted clients with inquiries regarding wire transfer procedures, enhancing customer satisfaction and support.
- Established strong relationships with banking partners, facilitating smooth transactions and promoting effective communication channels.
Insurance Billing Assistant
Shannon Medical Center
08.2021 - 07.2022
- Evaluated insurance claims for accuracy and compliance with policies and regulations.
- Resolved discrepancies in claims through detailed investigation and communication with stakeholders.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
Data Entry Clerk
Performant
03.2018 - 06.2021
- Processed high volumes of data entries with accuracy and attention to detail.
- Maintained databases by regularly updating records and verifying information integrity.
- Collaborated with team members to streamline data entry procedures, enhancing workflow efficiency.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Personal Banker
First Financial Bank
12.2016 - 09.2017
- Analyzed client financial needs to recommend appropriate products and services.
- Optimized workflow processes within the branch, enhancing efficiency while sustaining high levels of service quality.
- Increased new account acquisitions through effective cross-selling of bank products and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Bank Teller
Texas Bank
09.2013 - 12.2016
- Processed customer transactions efficiently using advanced banking software.
- Assisted clients with account inquiries, providing accurate information and solutions.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Trained new tellers on operational procedures and customer service standards.
Education
No Degree - Radiology Tech
Howard College
San Angelo, TXHigh School Diploma -
Lake View
San Angelo, TX05-2010
Skills
- Time management
- Professionalism and integrity
- Conflict resolution techniques
- Attention to detail
- Multitasking
- Effective communication
- Adaptability in processes
- Microsoft office
- Customer service
- Problem-solving
Timeline
Wire Transfer Specialist
Sonora Bank
07.2022 - Current
Insurance Billing Assistant
Shannon Medical Center
08.2021 - 07.2022
Data Entry Clerk
Performant
03.2018 - 06.2021
Personal Banker
First Financial Bank
12.2016 - 09.2017
Bank Teller
Texas Bank
09.2013 - 12.2016
No Degree - Radiology Tech
Howard College
High School Diploma -
Lake View