Alexia Gomez
Tijuana,BC
Summary
Goal-driven receptionist with a proven track record of effectively managing busy reception areas and multi-line telephone systems. Highly security-conscious, adept at maintaining control over confidential documentation. Strong attention to detail and exceptional organizational skills, consistently providing excellent customer service and ensuring smooth operations in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Embassy Suites
04.2023 - 08.2023
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Front Desk Agent
Hampton Inn By Hilton
10.2022 - 03.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Supervised daily operations of hotel front desk in absence of manager.
- Input customer data into reservation systems and updated to reflect room changes.
Shift Manager
Holiday Inn Express Hotel
06.2022 - 10.2022
- Upheld company standards and compliance requirements for operations.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
English Teacher
Colegio George Lemaitre
01.2022 - 07.2022
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Organized student performance and enrichment activities to facilitate learning.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Supervised children and participated with children in activities.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Discussed assigned duties with classroom teachers to coordinate instructional efforts.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
- Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
Education
Associate of Arts - Liberal Arts And General Studies
Riverside City College
Riverside, CA05.2021
Associate of Arts - Communication Media And Languages
Riverside City College
Riverside, CA05-2021
Skills
- Safety and Security Procedures
- Guest Amenities
- Problem Solving
- Customer Service
- Verbal and Written Communication
- Guest Registration
- Computer Skills
- Teamwork and Collaboration
- Records Management
- Reservations Management
- Decision Making
Certification
- Certifications in CPR and AED
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Embassy Suites
04.2023 - 08.2023
Front Desk Agent
Hampton Inn By Hilton
10.2022 - 03.2023
Shift Manager
Holiday Inn Express Hotel
06.2022 - 10.2022
English Teacher
Colegio George Lemaitre
01.2022 - 07.2022
- Certifications in CPR and AED
Associate of Arts - Liberal Arts And General Studies
Riverside City College
Associate of Arts - Communication Media And Languages
Riverside City College
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