Alexia Goolsby
Gainesville
Summary
Dynamic and results-driven professional with extensive experience in customer service at Sonny's BBQ. Proven ability to enhance guest experiences through effective problem-solving and strong communication skills. Adept at maintaining cleanliness standards and optimizing dining workflows, ensuring a welcoming atmosphere for high-volume patrons. Committed to food safety compliance and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Server
Sonny's BBQ
Gainesville
02.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Managed cash registers and processed payments accurately.
- Recommended menu items to enhance guest dining experience.
- Handled guest complaints professionally and efficiently resolved issues.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Hostess/To-Go Server
Outback Steakhouse
Gainesville
12.2023 - 02.2025
- Greeted and seated guests promptly in a fast-paced restaurant environment.
- Managed reservation system to optimize seating and guest flow.
- Assisted servers by providing menus and answering guest questions.
- Maintained cleanliness and organization of dining areas and entrance.
- Coordinated with kitchen staff to ensure timely service for guests.
- Monitored wait times to communicate updates to waiting guests efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Prepared accurate to-go orders for customers in a fast-paced environment.
- Communicated effectively with kitchen staff to ensure order accuracy and timeliness.
- Managed cash register operations and processed customer payments efficiently.
- Maintained cleanliness and organization of the to-go area for optimal service.
- Assisted customers with menu selections and answered any inquiries promptly.
- Collaborated with team members to streamline order preparation processes.
- Monitored inventory levels and reported restocking needs to management regularly.
Cashier/Cook
Charleys Philly Cheese Steak
Ocala
05.2022 - 02.2023
- Maintained cleanliness and organization of the cashier area during high-volume periods.
- Assisted customers in menu selections, promoting specials and upselling items effectively.
- Handled cash, credit, and digital payments while ensuring proper cash drawer management.
- Collaborated with kitchen staff to ensure timely order fulfillment for customer satisfaction.
- Resolved customer inquiries and concerns with professionalism and empathy during service interactions.
- Followed food safety and hygiene standards to maintain a safe dining environment for guests.
- Performed other duties as assigned by management.
Sales Associate
Buckle
Ocala
06.2022 - 08.2022
- Assisted customers in selecting products that fit their needs and preferences.
- Maintained knowledge of current fashion trends and product offerings.
- Organized merchandise displays to enhance customer engagement and shopping experience.
- Collaborated with team members to meet store sales goals and improve customer service.
- Provided product information to customers, addressing questions and concerns effectively.
- Ensured store cleanliness and organization to create a welcoming environment for shoppers.
- Participated in training sessions to improve product knowledge and sales techniques.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Forest High School
Ocala, FL05-2023
Skills
- Food safety compliance
- Payment handling
- Cleanliness maintenance
- Problem solving
- Time management
- Dining crew workflow optimization
- Multitasking and organization
- Cleanliness standards
- Customer service
- Strong work ethic
Timeline
Server
Sonny's BBQ
02.2025 - Current
Hostess/To-Go Server
Outback Steakhouse
12.2023 - 02.2025
Sales Associate
Buckle
06.2022 - 08.2022
Cashier/Cook
Charleys Philly Cheese Steak
05.2022 - 02.2023
High School Diploma -
Forest High School
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