Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ALEXIA GRAZES

Orlando,Florida

Summary

Dedicated professional with a strong work ethic and effective communication skills. Proven ability to adapt quickly to new challenges and environments. Demonstrated success in problem-solving and building strong relationships with clients and team members. Committed to supporting team success and achieving organizational goals.

Overview

4
4
years of professional experience

Work History

Case Manager

Aspire Health Partners
Orlando, Florida
04.2025 - Current
  • Providing screening, referral, emergency, crisis and case management services, participating in clinical treatment team.
  • Conducting intake assessments to determine family needs, efficiently documenting all activities, conducting activities with the client and families, providing regular input to the treatment plan.
  • Attending community meetings to advocate for client needs, providing support and crisis intervention when necessary.
  • Documenting clinical records and additional program specific documents while maintaining the integrity of the client.
  • Ability to use programming technology to communicate effectively with staff.
  • On occasion, act as the authorized client transporter for necessary treatment and services.

Patient Financial Counselor

Orlando Health Hospital
Orlando, Florida
09.2024 - 03.2025
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Revise patient accounts and financial balances.
  • Analyzed patient account data and determined payment plans based on individual needs.
  • Participated in training programs designed to improve customer service skills related to billing processes.

Patient Registration Coordinator

New Seasons
Orlando, Florida
11.2021 - 09.2024
  • Acquiring prior authorization, verifying claims, and elucidating benefits for patients concerning insurance plans.
  • Processing VA authorizations to finalize treatment.
  • Collects co-payments and patient financial obligations at the time of service.
  • Determine optimal methods for scheduling patient appointments.
  • Execute the pre-registration process for all new clients and arrange appointments, which includes orienting new patients, overseeing patient activities on center premises, and offering customer service as a point of contact for patient inquiries, as necessary.
  • Ensures timely and accurate entry of all necessary demographics, billing, and clinical information into the registration system.

Neurologist Intern

UF Health Jacksonville Hospital
Jacksonville, Florida
01.2021 - 05.2021
  • Assisted practitioners with examining and treating patients for neurological disorders.
  • Assisted in clinical research studies.
  • Monitored patients with acute conditions for changes, improvements, or need for intervention.
  • Recommended lifestyle changes to help manage symptoms of neurological disorders.
  • Reviewed case studies of challenging cases in order to develop better diagnostic techniques.

Education

Master of Science - Healthcare Administration

Walden University
Minneapolis, Minnesota
02.2025

Bachelor of Science - Health Administration

University of North Florida
Jacksonville, FL
04.2021

Skills

  • Insurance verification
  • Customer Support Expertise
  • Analytical skills
  • Decision-making
  • Organizational skills
  • Teamwork and collaboration
  • Patient management
  • Healthcare regulations
  • Patient assessments
  • Care coordination

References

References available upon request.

Timeline

Case Manager

Aspire Health Partners
04.2025 - Current

Patient Financial Counselor

Orlando Health Hospital
09.2024 - 03.2025

Patient Registration Coordinator

New Seasons
11.2021 - 09.2024

Neurologist Intern

UF Health Jacksonville Hospital
01.2021 - 05.2021

Master of Science - Healthcare Administration

Walden University

Bachelor of Science - Health Administration

University of North Florida

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