Alexia Handy
Palmyra,MI
Summary
At Frozen Paradice, I excelled as an Ice Cream Specialist, enhancing customer engagement through innovative flavor development and effective social media marketing. Demonstrating a keen understanding of food safety regulations and customer preferences, I played a pivotal role in creating memorable dining experiences, leading to a significant increase in repeat business. My blend of creativity and commitment to quality assurance sets me apart.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Ice Cream Specialist
Frozen Paradice
05.2023 - Current
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Delivered orders to customers at tables promptly after ice cream was scooped to avoid melting.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Operated cash register, taking payments and issuing customer receipts.
- Offered samples of new ice cream flavors to customers.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Notified supervisor and peers of low product inventory and customer complaints.
- Processed sales transactions for cash, debit, and credit purchases.
- Greeted incoming customers and provided reliable, friendly customer service.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with management to develop marketing and promotional activities.
- Developed and implemented new flavor ideas to add variety to product offering.
- Utilized proper portion control to determine customers receive correct portion size.
Education
High School Deploma -
Blissfield High School
Blissfield, MI05.2024
Skills
- Nutritional analysis
- Food Safety Regulations
- Creativity and Innovation
- Presentation abilities
- Social Media Marketing
- Sanitation protocols
- Customer preferences
- Sales Strategies
- Supply Restocking
- Order Taking
- Quality Assurance
- Menu Memorization
- Inventory Monitoring
- Product Promotion
- Payment Processing
- Stock Rotation
- Cash Handling
- Greeting customers
- Suggestive Selling
- Dependable and Responsible
- Maintaining stock levels
- Allergy awareness
- Order Preparation
- POS system expertise
- Food Safety Compliance
- Salesmanship
- Safe Food Handling
- Cash Register Operation
- Teamwork
- Food sales and promotion
- Food handling safety
- Nutritional information knowledge
- POS system operations
- Handling Complaints
- Relationship Building
- Food preparation safety
- Professional Appearance
- Product Rotation
- Sundae Creation
- Order Processing
- Sales Transactions
- Customer Service
- Order Accuracy
- Sanitization
- Work Area Cleanliness
- Cleaning and organization
- Sanitation Procedures
- Excellent Communication
- Cash Drawer Balancing
- Portion Control
- Serving
- Customer Engagement
- Work Station Organization
- Kitchen Operations
- POS Systems
- Guest service
- Inventory
- Flexible Schedule
Accomplishments
National technical honor society president, cheer captain of 4 years, dance captain of 6 years, national honors society 2 years, treasurer of FFA, and Color guard captain of 3 years
Certification
First aid and cpr, osha-10, certification in building trades and law enforcement and corrections.
Timeline
Ice Cream Specialist
Frozen Paradice
05.2023 - Current
High School Deploma -
Blissfield High School
First aid and cpr, osha-10, certification in building trades and law enforcement and corrections.
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