Alexia Hayes

Also known as Hiring manager and event manager!

- Managed recruitment processes for hiring qualified personnel.
- Hired employees and processed hiring-related paperwork.
- Fostered a positive work environment through proactive conflict resolution techniques when needed.
Conducted interviews, reference checks, background screenings, and other assessments to evaluate potential hires.
- Maintained employee engagement by promoting work-life balance and positive work relationships.
- Monitored new employee performance and addressed any initial challenges or concerns.
- Screened resumes and conducted interviews to identify qualified candidates for open positions.
- Conducted new employee orientation to foster a positive attitude toward organizational objectives.
- Maintained accurate records of expenses incurred during the course of planning an event.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Managed and coordinated multiple projects while ensuring timely completion.
- Managed calendars for multiple executives ensuring meetings were scheduled appropriately.
- Managed phone calls to set up interviews, orientations, and follow-ups.
- Utilized Workday to complete hiring documents and onboarding tasks.
- Created job postings and managed them until the position was filled.
- Keeping in contact with the Store director and Assistant store director to ensure no communication errors are madePlanned events to help employee satisfaction, such as parties, contests, or celebrations.

THIS WAS A 4 MONTH WORK STUDY POSITION*

- Researched and answered general inquiries from students, utilizing knowledge of university policies and procedures
- Assisted students in navigating the university's online resources, developing technical skills and problem-solving abilities
- Prepared documents such as applications or forms for students accurately and efficiently, demonstrating attention to detail
- Responded to phone calls promptly and professionally, highlighting effective telephone etiquette
- Organized and maintained student records, illustrating proficient organizational aptitude
- Scheduled appointments and maintained and updated appointment calendars
- Greeted persons entering the establishment, determine the nature and purpose of the visit, directed and escorted them to specific destinations
- Maintained a tidy, presentable reception area with necessary stationery and materials
- Operated telephone switchboard to answer and forward calls
- Provided information about the establishment, such as the location of departments and offices, employees within organization, and services provided.

Left to attend school in Detroit*

- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Assisted with training and mentoring new team members
- Provided excellent customer service by greeting customers and offering assistance
- Developed strong customer service skills by providing efficient and accurate service
- Enforced store safety and cleanliness standards, reducing hazards
- Developed strong customer relationships to support satisfaction and loyalty.

- Educated customers on menu items, product ingredients and nutritional values.

- Performed cashier duties such as taking orders, collecting payments and providing change.

- Made burritos for morning menu.

- Worked overnights 10pm-6am cleaning and doing dishes all while doing orders at the window.

- Made McCafe drinks and served orders in Downtown Detroit's location.

- Walked orders outside and made sure to make everything satisfactory.

- Did every task assigned except cooking on the grill and janitorial jobs.

- Greeted customers upon arrival, provided menus and answered questions regarding menu items.

- Provided excellent customer service to maintain a positive atmosphere for guests.