Alexia Heath

Team member for Shooting for Success (CMU)

• Created staff, marketing, and leadership evaluations; used to assess course structure and effectiveness of course content in practice and implemented group fundraising goals, including deadlines short-term goals, and long-term goals.
• Helped reach the goal of raising more than $6,000 for the Sport Management Association Professional development conference and sport management scholarships.

Wayne State University Athletic Department: Motor City Cruise/NBA G League Internship

• Learned how to effectively work and apply setup, breakdown, and court conversions, and behind the scenes of a NBA G League team
• Assisted with providing all guests with seating charts/information and facilitating lost and found items

Wayne State University Athletic Department Internship

• Achieved management recognition by designing and implementing special project during internship.
• Completed research, compiled data, updated spreadsheets, produced timely reports and created hypothetical resources that WSU could potentially utilize.

• Assisted with homework assignments, quizzes, research papers, infographics, and worked on projects using knowledge gained in classes to put together recommendations for issues.
• Analyzed problems, identified solutions, made decisions and assisted my supervisor with helping young men study properly and effectively.

• Monitor and process all ticket orders via phone, Archtics, Host, TM1, email and assist customers in choosing seats, guiding and recommending options via seating map.
• Print tickets, assist with will call, purchasing tickets, checking accuracy of date, time and seat numbers before giving to customers.
• Create reports of sold tickets, payments received, balance cash owed against number of tickets bought and take payment in exchange for ticket sales.

• Accurately facilitate the sale and distribution of raffle tickets and work independently with minimal supervision.
• Approach guests in a respectful manner throughout the game, answer fan questions, and offer details about the foundation.
• Set and achieved company defined sales goals, turn in all cash, receipts, and voided tickets.

• Assisted with inventory, cash wrap, stocking, general store operations and tracked stock using company inventory management software.
• Answered customer questions regarding sizing, accessories and proper care for merchandise, and prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new and potential customers.

• Monitor and process all ticket orders via phone, iPad, email and assisted with will call.
• Assisted visitors at the gates with tickets and seating and trouble shooting.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Accounting, manage group sales accounts via Archtics, tour calendar for Tours, Stadium Restaurant, assisted with game day tours for both MLS and NFL, and Retail store
• Trained new employees on administrative procedures, company policies and performance standards.
• Supported and reported daily activities to office manager with proactive correspondence management, document coordination and customer relations.