Alexia Hernandez
Waukegan,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Cashier
Marianos
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Manager
Shirls Drive In
07.2020 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associate of Arts - Business Administration
College of Lake County
Grayslake, IL05.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash handling and management
- Employee Training
- Relationship Building
- Critical Thinking
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier
Marianos
02.2024 - Current
Shift Manager
Shirls Drive In
07.2020 - 02.2024
Associate of Arts - Business Administration
College of Lake County