Alexia House
Old Hickory,TN
Summary
Dynamic and adaptable worker with a proven track record at Madame Tussaud’s, enhancing guest experiences through exceptional communication and problem-solving abilities. Skilled in multitasking and active listening, I excel in high-pressure environments, significantly improving service quality. Knowledgeable in guest assistance and emergency procedures, my approach boosts satisfaction and safety, setting high standards in hospitality excellence.
Overview
4
4
years of professional experience
Work History
Crew Member
Justin Brawley
5205 Old Hickory Blvd, Hermitage, TN 37076
10.2020 - 04.2021
- Worked front counter, cut line, phones, and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Guest Experienced Host
Kelly Field
Opry Mills, 515 Opry Mills Dr, Nashville TN 37214
06.2021 - Current
- Provided accurate information regarding local attractions, restaurants and activities.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Performed opening monologue and shared important safety information before starting attraction or wax hands procedure.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Submitted work orders and requested immediate assistance when needed to keep attraction in tip-top shape.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Actively participated in team meetings to share insights on improving service levels as well as contributing ideas.
- Trained new team members in customer service best practices, elevating overall guest experience quality.
- Anticipated guest needs proactively, offering assistance before being asked to ensure exceptional hospitality experiences.
- Demonstrated tactfulness when dealing with difficult situations or customers, effectively resolving conflicts while preserving guest relationships.
- Processed payments accurately and securely while adhering to industry-standard protocols.
Education
High School Diploma - Criminal Justice
McGavock High School
Nashville, TN05.2022
Criminal Justice
Nashville State Community College
Nashville, TNSkills
- Strong empathy
- Exceptional communication
- Stress Tolerance
- Social Perceptiveness
- Cross-cultural sensitivity
- Guest Assistance
- Emergency evacuation procedures
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Active Listening
- Adaptability
Timeline
Guest Experienced Host
Kelly Field
06.2021 - Current
Crew Member
Justin Brawley
10.2020 - 04.2021
High School Diploma - Criminal Justice
McGavock High School
Criminal Justice
Nashville State Community College