Alexia Houser
Buffalo,New York
Summary
Proactive and versatile insurance professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Leveraged strong problem resolution and client communication skills as a claims professional, achieving timely settlements.
Overview
20
20
years of professional experience
Work History
Real Estate Agent
Self employed
06.2018 - Current
- I work with buyers and sellers and represent them in real estate transactions to purchase, rent or sell residential properties.
- I maintain lasting relationships with lenders, appraisers, and home inspectors.
- I work independently with honesty and integrity.
- NY State Licensed Real Estate Agent
Veterans Service Representative
Veterans Benefit Administration
02.2024 - 01.2025
- Assisted veterans and their dependents with the processing of their claims for benefits from the Department of Veterans Affairs.
Claims Specialist II
Mercury Insurance Group
12.2022 - 07.2023
- Investigated and worked to closure/escalation auto physical damage, property damage and moderate bodily injury claims.
- This included regular use of the E Subro Hub.
- Worked independently with limited supervision to apply broad knowledge of current company policy, applicable regulatory standards and procedural changes to evaluate and settle claims in a timely and efficient manner while providing exceptional service to policyholders and claimants.
- Assisted other team members where needed with review and interpretation of medical and treatment records.
Bodily Injury/Multi Line Adjuster
Merchants Insurance Group
09.2015 - 03.2018
- Resolved bodily injury and property damage casualty claims with an emphasis on suit avoidance.
- Cultivated relationships with claims and other internal staff as well as policyholders, attorneys, and a variety of service providers.
- Conducted timely claim investigation, evaluation, and equitable settlement of all assigned claims.
- Negotiated fair settlements directly with claimants or their attorneys.
- Handled subrogation for homeowners property and commercial liability claims.
Internet/Claims Service Representative
GEICO
12.2006 - 09.2015
- Worked in an extremely fast paced call center environment handling inbound calls and emails from various customers regarding new and existing claims.
- Investigated and worked to closure undisputed non-injury claims.
- Demonstrated heavy multitasking and knowledge of insurance laws and regulations for NY State and New England states.
- Assisted in training newly hired employees to the team.
- Award(s) granted for outstanding performance - Claims Chairman's Club top 10% of claims service representatives companywide per quarter.
Education
Bachelor of Science - Athletic Training/Sports Medicine
Canisius College
Buffalo, NYMassage Therapy
New York Institute of Massage
Buffalo, New YorkSkills
- Client communication
- Problem resolution
- Time management
- Attention to detail
- Quality assurance
- Customer Service
- Highly professional
- Works well independently
Degree
Bachelor of Science
Timeline
Veterans Service Representative
Veterans Benefit Administration
02.2024 - 01.2025
Claims Specialist II
Mercury Insurance Group
12.2022 - 07.2023
Real Estate Agent
Self employed
06.2018 - Current
Bodily Injury/Multi Line Adjuster
Merchants Insurance Group
09.2015 - 03.2018
Internet/Claims Service Representative
GEICO
12.2006 - 09.2015
Bachelor of Science - Athletic Training/Sports Medicine
Canisius College
Massage Therapy
New York Institute of Massage