Alexia Houston
Tempe,AZ
Summary
Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings and promoting assistance wherever and whenever needed. Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Community Bridges Inc.
Phoenix, AZ
08.2023 - 01.2024
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Facilitated individual and group sessions to provide guidance and counseling.
- Assisted clients with developing healthy coping skills to manage stressors.
Caregiver
Home Care Assistance Corporation
Mesa, AZ
11.2020 - 02.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Assisted clients with maintaining good personal hygiene.
Self Employed
Self Employed Services
St. Petersburg, FL
12.1995 - 11.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Data Entry Clerk
Skil enterprises
St. Petersburg, FL
01.1998 - 04.2019
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained updated knowledge of industry trends related to data entry operations.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Processed customer orders accurately and in a timely manner.
- Identified discrepancies between source documents and entered data.
- Scanned documents into appropriate databases for storage purposes.
- Assisted colleagues with resolving any issues related to data entry operations.
- Researched requested information using available resources when necessary.
- Provided support to management staff in regards to data entry processes.
- Verified accuracy and completeness of data entry into the database system.
Education
Medical Technician - Medical Technology
Elite Medical Academy
Largo, FL08-2019
Some College (No Degree) - Cosmetology Education
Lee County Vocational
Fort Myers, FLSkills
- Communication abilities
- Planning skills
- Relationship cultivation
- Social activity planning
- Problem-solving skills
- Recovery assistance and support
- Appointment Scheduling
- Effective collaboration and interaction
- Interpersonal abilities
- Rapport Building
- Leadership skills
- Mental Health Services
- Resource Navigation
- Community services information
- Motivational Interviewing
- Issue resolution abilities
- Boundary Setting
- Exemplary communication
- Positive environment facilitation
Languages
English
Native/ Bilingual
petwa
Native/ Bilingual
Certification
Peer Support certificate, CPR/First aid, Home Care Certified, Med Tech certified, care giving certified customer relations certified
References
References available upon request.
Timeline
Peer Support Specialist
Community Bridges Inc.
08.2023 - 01.2024
Caregiver
Home Care Assistance Corporation
11.2020 - 02.2023
Data Entry Clerk
Skil enterprises
01.1998 - 04.2019
Self Employed
Self Employed Services
12.1995 - 11.2019
Medical Technician - Medical Technology
Elite Medical Academy
Some College (No Degree) - Cosmetology Education
Lee County Vocational